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Only when all documents are present and severe negligence can be excluded, a refund will be processed. We aim to resolve your complaint straightaway and we will confirm our resolution or continuing investigation within 3 business days of receiving your complaint. Please keep in mind that different Car Rental Companies have different requirements for accepted methods of deposit authorization and payment. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. Please read the following to know what is included/excluded in our coverage offers. Some Car Rental Companies in some rental countries may also require an International Driving Permit. Renting a car and want to make sure you know how car rental works? The extension of the rental period and a delayed return of the vehicle will be calculated and charged in accordance with the local daily price (which can be higher than the daily price of your original booking) by the Car Rental Company and penalty fees may apply. Please note, if an accident is caused by your negligence or in any other circumstances in which the insurance coverage of the insurer is excluded, you shall be responsible for all the damages incurred to the Car Rental Company. Honestly, never use third-party companies to rent a car. Wisecars does not accept responsibility and shall not be held liable for any loss, damage or changes to your plans caused by flight delays or cancellations. Information about insurance will be stated in the cars terms and conditions that are made available to you on Wisecarss website while booking the vehicle. Complaints related to the car rental companies' responsibilities should be addressed directly to the car rental companies. Anyone use WiseCar car rental? : r/travel - reddit User access to all or part of this website may be terminated or suspended at any time, without notice and for any reason. If you wish to cancel a booking, the only accepted method is doing so by contacting Wisecars customer support. Wisecars will inform the complaint submitter on how to proceed if needed. Sensitive data, such as personal details and credit card information, which we receive from customers, is encrypted and secured for use on the Internet. Lorem ipsum dolor sit amet, consectetur adipiscing elit. wish to cancel your booking but do not tell us until your rental is due to start; fail to pick up the car at the arranged date and time; fail to provide the documentation that is required to pick up the car; fail to provide a credit card in the main driver's name with enough funds to cover the deposit. All drivers must also keep their driving licence with them at all times throughout the rental, to present them to the local authorities, if necessary. If this is the case, it will be clearly stated on your voucher. All related documentation must be kept if an insurance claim is submitted. All drivers must also keep their driving licence with them at all times throughout the rental, to present them to the local authorities, if necessary. Your signature on any rental agreement is definite proof of the acceptance of the services and terms imposed by the Car Rental Company and to the respective laws of the country in which the rental will take place. Wisecars (collectively we, our, and us) is an international vehicle rental broker. Please read carefully the terms of the Car Rental Agreement before signing it. You are given the car with a full tank of fuel and asked to bring it back with a full tank of fuel. Wisecars Reviews | Read Customer Service Reviews of www.wisecars.com you can cancel your booking up to 2 hours before your pick-up time with a refund excluding the value of the Wisecars Protection Package; you are entitled to an exemption from deductible fees in case of car theft or damage to the rental car; your deductible is covered up to USD 250 in case of an accident, damage to tires or glass, or loss of keys. damages/accidents occurred due to a violation of local traffic rules; any persons are found to be driving under the influence of alcohol/drugs, wilfully causing damage, off-road driving and driving in a careless and negligent manner; any third party involved refuses the settlement of the claim. Wisecars car rentals - Bargain Travel Forum - Tripadvisor Your contract for car rental will be between you and the Car Rental Company. However, this is not true. Dear Cheng,Thank you for the great feedback!We're glad you're satisfied with Mateusz assistance, we will pass along the kind words to him.Have a nice day!Kind regards,Rachel from Wisecars. If you choose to pay for the service using a credit card, your credit card details are not stored by us. No refunds will be given if a Car Rental Company refuses to supply a car because of undisclosed endorsements or because you cannot provide a driving licence, its counterpart, or the required information about endorsements. The rental period can be extended by either arranging it with the Car Rental Company or making a new booking via Wisecars. 49 reviews. Access to and use of these images is restricted by terms and conditions of a separate license agreement. We may change these Terms of Service from time to time and you are advised to check the website to consider any changes to these Terms of Service which apply to you. Please note, we only delete personal data on the request of the individual. It is forbidden to use the website of Wisecars for any purpose other than for the personal use of booking a car rental. Any additional charges will need to be paid at the rental counter in the local currency. Please note that waiting for a partner's comment or documentation might extend this timeline in rare cases. If you are not satisfied with any aspect of our service or products you can tell us about your experience in the following ways: Please note that we might request you to contact us additionally via email if you initially contacted us via telephone or messaging platforms and include a reproducible statement about the complaint with any applicable documentation attached. Both our Terms of Service and those of the Car Rental Companies we work with contain some exclusions and limitations of liability. The use of our website signifies your acceptance of these Terms of Service. If you want to add someone as an additional driver, they will need to be with you when you go to pick up your car. Date of experience: 07 February 2023. When picking up the car, every driver must present their licence. When you come to pick up your rental car, please make sure to take with you: Please note that only a full licence held for a minimum of 1 year with no endorsements will be accepted. Dear Chris,Thank you for contacting us once again!I am very sorry to hear about your experience. All the inclusions are explained if you click on the offer.The most basic packages are chosen by people that will present their own insurance at the pick-up, hence the cheap rate.Kind regards,Rachel from Wisecars. Only the main driver is allowed to drive the rental vehicle, but any number of additional drivers can be added to your booking. Please note, making a new booking may result in the change of the Car Rental Company. The Car Rental Transaction is subject to the terms of the Car Rental Agreement executed between you and the Car Rental Company at the time of the pick-up of the car. This information must be sent via email and give Wisecars the relevant details of the incident. antes do nicio da locao - Traduo em ingls - exemplos portugus In the event of a breakdown or an accident, you must contact the Car Rental Company immediately for instructions and assistance. User access to all or part of this website may be terminated or suspended at any time, without notice and for any reason. You may also add additional drivers at the rental counter when you pick up your car. We also ensure all reviews are published without moderation. We clearly highlight car and van hire options with Wisecars that have free cancellation. They will need to show their drivers license, which they must have held for at least two years. Please note, Terms and Conditions vary per Car Rental Company but these will be clearly communicated during the booking process. In the event the car is dropped off unreasonably dirty, as determined solely by the Car Rental Company, the Car Rental Company may charge you for special cleaning fees. If your additional driver is under 30 or over 65, please check your car's terms and conditions. There are too much additional insurances taxes etc. 21 helpful votes. It is forbidden to use the website of Wisecars for any purpose other than for the personal use of booking a car rental. Dear Francisco,Thank you for your 5-star rating!We're more than happy to hear you're satisfied with our service, don't hesitate to contact us again if you need further assistance!Have a nice day.Kind regards,Rachel from Wisecars. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for . They will do this by keeping some or all of your deposit, and, if necessary, by charging your credit card. Wisecars can not be held responsible for bank fees or smaller refunds due to currency conversion. Different car rental companies have different requirements, so please make sure you check the suppliers terms and conditions prior to collection. Please note, due to fluctuating foreign exchange rates and other possible banking charges, Wisecars cannot be held responsible for any difference in the amount displayed on the webpage and amount paid for the reservation. We reserve the right to cancel your booking in the event we have reasonable grounds to believe it is fraudulent. I read other reviews from this company after this had happened and that is a common . Only the main driver is allowed to drive the rental vehicle, but any number of additional drivers can be added to your booking. In that case, please contact your bank for additional details. The Car Rental Company reserves the right to refuse to rent a car to any customer who fails to arrive on time and does not have the necessary documentation and a credit card with enough funds. The Car Rental Company must give its consent to repairs and replacements. The automotive images contained herein are owned by izmo, Inc. and are protected under United States and international copyright law. Wisecars never discloses personal information about its customers to third parties without prior consent, except if legally obligated to or in case of an emergency. Wisecars Protection Package ensures that you are protected should anything go wrong. In Istanbul at 9am, when I was supposed to pick up my car in 2 hours, I was able to call customer service and spoke to Margaux, who immediately spoke to Sixt on my behalf, then called me back to make sure I didn't get marked as a no-show. The sole and exclusive venue to settle any claim or dispute which might arise out of or in connection with these Terms of Service or Wisecars services is in a California state or federal court of competent jurisdiction. Andra, the Wisecars agent in Lihue, saved the day for me after I screwed up an earlier reservation. At Wisecars, we aim to work only with partners who offer a fair fuel policy, so that you will get no unpleasant surprises with hidden extras. your cars pick-up and drop-off documents which clearly show the new damage subject to the charge by the Car Rental Company; photo evidence showing the damage to the car; proof of the repair costs from the Car Rental Company; evidence of payments deducted from your payment card by the Car Rental Company; the Car Rental Companys accident report form; your bank account details, including account holder's full name, the account number/IBAN, banks name and postal address, SWIFT code or any other coordinates necessary for international bank transfers (if you provide incorrect bank details, a fee of EUR 25 will be deducted from the compensation for each repeated bank transfer made before the correct bank details are received). Wisecars Car Rental Deals | Skyscanner In the case where we have no alternative provider, you will be notified, the booking will be cancelled, and the advance payment returned. Most car rental companies will hold your car for you for an hour, but different companies may have different policies regarding delays. Your friends will also receive their own referral code, which they can share with their friends and start earning rental credit as well. To improve our service and website, we may use small data files known as Cookies. The main issue with that is that the price of the fuel they provide at the counter is hugely inflated and you will pay more for fuel at the counter than you would at the pumps. Wisecars can not be held responsible for bank fees or smaller refunds due to currency conversion. I compared against atleast 10 websites, agencies and directly car companies too but no one was able to match the price that Wisecars offered. In addition, most Car Rental Companies also require that the renter and any additional drivers have at least 12 months of driving experience. We aim to resolve your complaint straightaway and we will confirm our resolution or continuing investigation within 3 business days of receiving your complaint. One of our helpful agents will be in contact with you to address the request. If your flight is delayed or cancelled, please call our customer support team or the car rental company as soon as possible. This includes any event that is beyond the reasonable control of the party in question such as acts of God, riot, war, malicious acts of damage, fires, or natural disasters such as extreme weather conditions or electricity supply failure. A common issue that many vacationers face abroad is unfair fuel policies in car rental. In the event of a breakdown or an accident, you must contact the Car Rental Company immediately for instructions and assistance. Wisecars does not take responsibility for partners response times. The Car Rental Company reserves the right to refuse to rent a car to any customer who fails to arrive on time and does not have the necessary documentation and a credit card with enough funds. If you do not reply within 15 calendar days to any of Wisecars emails, the case will automatically be closed without any resolution and/or compensation. In the event that your booking is cancelled by the Car Rental Company, a full refund will be made to the person that originally paid for the booking. The Wisecars website contains images from izmo, Inc.: Automotive Images, Copyright [2000 current year] izmo, Inc. All Rights Reserved. This includes any event that is beyond the reasonable control of the party in question such as acts of God, riot, war, malicious acts of damage, fires, or natural disasters such as extreme weather conditions or electricity supply failure. The rental vehicle will be provided to you directly by our partnering Car Rental Companies in our capacity as acting agent. Wisecars is an online vehicle rental broker. If you are late for your pick-up, you could lose your car. No charge will be made for amending your booking before the start of your rental. Dear Paul,Thank you for contacting us! Please note, due to fluctuating foreign exchange rates and other possible banking charges, Wisecars cannot be held responsible for any difference in the amount displayed on the webpage and amount paid for the reservation. Car rental terms are based on the offers and differ from one another - please make sure you've read the terms and conditions. Please keep in mind that any changes that you make to your booking will probably change the rental price. On collection, your rental car will have a certain amount of fuel, which will be marked on your Car Rental Agreement; return it with the same amount of fuel as you collected it with. However, you are entitled to a car in the same category, holding the same number of passengers and with the same luggage capacity as the car that you booked. By using our website, we assume you agree to our, Bring a copy of the voucher as well as a full physical driver's license and a credit card, all in the main driver's name to the rental desk. Minimum age requirements on larger cars may also be higher at some locations. Even a basic insurance. Excess Protection covers theft, vandalism, and damage to the vehicle, including: Wisecars Excess Protection products do not cover the following: Should your vehicle get damaged during your rental, you must notify Wisecars within 24 hours of the date on which the incident took place and no later than 48 hours after the rental period is completed. In most locations, the minimum renting age is 21 years. Wisecars does not own any physical locations or offices. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. Any unauthorised use, reproduction, distribution, recording or modification of these images is strictly prohibited. Powered by. Surely it's illegal in USA to drive with no insurance. They may be needed if you wish to make a claim. Wisecars can email you a copy of your reservation voucher (in PDF or HTML format) after that as well. With Wisecars Cancellation Protection, the cancellation time frame will be extended to 2 hours before your pick-up time. Wisecars falsely advertised vehicles for rental on their website. Alternatively, just sign in or register using your Google or Facebook account. This is the second time we have booked with Wisecars and had amazing service. Wisecars has the right not to process complaints sent later than 28 calendar days after the drop-off date. In that case, please contact your bank for additional details. Depending on the Car Rental Company, you can cancel your booking up to 48 or 24 hours before the starting date of your rental period. Keep copies of all relevant documentation you are asked to complete. Free cancellation up to 48hrs before trip. No way has this company got 4.5stars. Both our Terms of Service and those of the Car Rental Companies we work with contain some exclusions and limitations of liability. All related documentation must be kept if an insurance claim is submitted. Wisecars employs limited use of cookies for your safety and does not store any personal data. Read Customer Service Reviews of www.wisecars.com - Trustpilot Moreover, check what sort of specific documents thecar rental companymight require in the voucher or in. Please verify whether you have any transferable car rental insurance that you can prove with related documentation. These are: Basic, Basic Plus, Inclusive, Exclusive and Premium. Read Customer Service Reviews of www.wisecars.com - Trustpilot All cancellations outside of the aforementioned timeframes will not be refunded. If you made a booking more than 24 hours ago and have still not received a confirmation email, it is most likely that the email was blocked by the Anti-Spam service of your email account. You will find the telephone number in the Car Rental Agreement. If you do not show up at the agreed time and date, and / or do not provide all the necessary documents, the car rental company may refuse you the car and no refund will be . %title% %offer% Tbb. No refund will be made if the damage/accident occurred due to the violation of local traffic rules, breach of the rental agreement, or if any of the third parties involved refuse the settlement of the claim. This excludes any changes to the booking which result in the change of the price of the booking, such as changing the duration of the rental period or the rental cars class, or the Car Rental Company changing its rates following the original booking. Failure to comply with the correct procedure will result in your protection coverage becoming invalid. 6 You can amend your booking information or cancel your booking in a few simple steps.
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