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viagogo cancelled concert refund
I am based in Indiana. Once Buyer and Seller have entered into a transaction, all transactions are covered by the viagogo Guarantee, subject to the limitations set forth herein. 'If someone has purchased a valid ticket from a secondary site, it would be accepted for entry, however as no 2020 or 2021 tickets have been sent out yet then it's a case of buyer beware with regard to the validity of any tickets being sold on secondary sites. Ticketing platforms such as Ticketmaster show the dates as cancelled, though the Canadian singer has yet to comment on the cancellations. Sellers who commit to send tickets directly to viagogo are not required to confirm the order. your claim status, claim form or questions about when payments are In Australia, this is what was done to Viagogo: Ultimately, Viagogo was found liable and fined for infractions pertaining to official site representation (AUD 2.5 million/$1.75 million), total price representation (AUD 1.5 million/$1.05 million), part price representation (AUD 500,000/$350,250), and quantity representations (AUD 2.5 million/$1.75 million). But gave me only option was to relist on their site or go to resceduled date. I must have sent countless emails and phone calls. We disagree with such restrictions and think they are not beneficial to fans. Except as expressly stated otherwise, all notices to viagogo shall be sent through the email form provided on the Site under the Contact Us link. I have yet to get my tickets and when I called the venue they told me to be weary and they might be fake. 7.2 Copyright. Chris Brown Tickets. Arctic Monkeys Tickets. has spoken to a number of ticket holders who have been denied refunds for cancelled events. We often link to other websites, but we can't be responsible for their content. This is a level of criminality that will get this company belly uptrust me, I am all in for this class action lawsuitwe cannot let some corrupt Florida judge prevent a WHOLE COUNTRY of music lovers from being cheated and abused out of our hard-earned money. They were instructed to mail the tickets to Ireland by five days time, a deadline . 'It's been a bit of a headache and I don't know where I stand with anything.'. viagogo does not take title to the underlying ticket (to the extent such title exists), and the actual transactions are between the Buyers and Sellers. 6.6 No Agency. We cannot commit to next year, Taylor said. In addition, You shall not now or in the future contest the validity of viagogo's Intellectual Property. Please note this does not include any Tax that may be payable on fees We are required to pay. Backstreet Boys Tour 2023. What We Do. 2.18 Merchant Description. Which? If your event has either been cancelled or postponed, as soon as we know more information we will contact you with all the relevant details. On termination, Your items may be de-listed if You are a Seller and Your purchases may be cancelled if you are a Buyer. Carnaval Barranquilla Tickets. When a Metallica concert was postponed in 2019, Viagogo told some ticket holders they had to send their tickets to Ireland for a refund. I have sent multiple proof to them that the event is indeed canceled. This does not prevent us from varying these terms without reference to them. They did not send me my ticket information until the day before the concert. The difference between 'cancelled' and 'postponed' events is . CO. We will refund you within the next 7 business days, as soon as you inform us of the tracking number of the return tickets to the address indicated above. When We receive an offer by credit or debit card, We obtain an authorisation from the Buyer's credit or debit card equal to the price, booking fees and delivery fees for the tickets. . No amendment, modification or supplement of any provision of this Agreement will be valid or effective unless made in accordance with the express terms of this Agreement. They wait till the concert is over to say, it has past and there is nothing they can do, no refund no voucher for me. I have called over 30 times half of them tell me oh yes your event is canceled im going to escalate your case and the other half lie and says no your event is only postponed. I'm Travelling - where and when will I receive my tickets? According to the consumer group Which?, Viagogo's terms and conditions say . The Buyer name and address is provided to Sellers for the sole purpose of delivering the specific purchased ticket(s) and may not be used by the Seller for any other purpose, either in connection with such delivery(ies) or separately from such delivery(ies). The company argues that the court would need to identify which Class members would prefer to take the voucher than a cash refund. You will need a username and password to access the Site and use the Services. If the event organiser is offering vouchers or tickets . As part of the listing process, the Seller assigns a price to the tickets and provides information including but not limited to the event, date, section, seat, and row, and sale end date, all in accordance with the process outlined in the help pages. Even after I provide my bank statement to them and their . Provide the information they might require. In the event that the Buyer fails to return a Season Card to viagogo within 24 hours of the event concluding, the Buyer agrees that viagogo may charge an additional failure to return fee of 200 per season card that is not returned to the payment method that was used to purchase the tickets. One Direction Tour 2023. administrator or law firm. expected to be mailed out. Your email address will not be published. 1.2 Ticketing Exchange. Shiflett contacted Viagogo and was informed that Viagogo is unable to refund ticket orders once they have been placed. You warrant that you are over 18 years old and have the legal capacity to make the transaction. Far too many 3rd parties in there. viagogo reserves the right to prohibit anyone who brings a fraudulent claim from having further access to our website. I was promised a refund because the tickets I bought were corrupt. They also had another 150.00 dollars worth of fees per each ticket. I haven't received an email confirming my order. Andr Rieu Tickets. The Weeknd Concert Tickets. They gave me complete nose bleed seats. I had put the required amount of 180.00 per a ticket. 6.8 All Sales are Final. In the case of refunds, we appreciate our customers patience while we process their request.. If You do post your ticket for sale on other marketplaces, you are required to remove your ticket from the Site immediately if your ticket sells elsewhere. When listing seated tickets, all tickets in the same listing must be consecutive seats. Ticket-holders to postponed events will be able . Viagogo and StubHub, which are in the middle of a troubled $4bn (2.9bn) merger, have previously come under fire for a series of controversial business practices, including breaches of consumer law. Viagogo will keep saying they already paid you but they will never show you the proof of payment. Concert cancellations blamed on Delta variant, but some ticket buyers struggle to get refunds. (you can see two date on their site) The Eagles are playing that night at the American Airline Center. All Rights Reserved. : Lauren Shiflett v. Viagogo Entertainment Inc., Case No. Received clear instructions via email on how to claim refund for cancelled concert which involved posting . We have given fans who have purchased tickets from us the option to either transfer their tickets to the staging of The Open next year or request a refund. Send us your story with as much detail as possible to fill out our investigation. A payment to viagogo will appear on the Buyers payment method statement as VIAGOGO EVENT TICKETS. "If . 6.4 Release. viagogo makes no warranty with respect to its software, any tickets, any event, the services viagogo provides, or that sellers or buyers will perform as promised, and viagogo expressly disclaims all such warranties, whether express, statutory or implied, including without limitation any warranties of quality, title, non-infringement of third party rights or fitness for a particular purpose. Contact & review Viagogo - rated #0 in Entertainment . It will stay valid for the new date. Gordon Scott was also refused a refund after buying tickets for Leeds festival to see the US rap metal group Rage Against the Machine. spiritus Forumite. Please note, selling prices for tickets traded on viagogo may differ from their original face value (i.e. The class action accuses Viagogo of breach of contract and unjust enrichment, as well as violations under Floridas Deceptive And Unfair Trade Practices Act. 3.3 Laws and Regulations. When We receive an offer by PayPal, We will obtain an authorisation from the Buyer's PayPal account equal to the price, booking fees and delivery fees for the tickets. French called on the CMA to factor Viagogos actions into its ongoing investigation into the companys $4bn (3.2bn) takeover of its rival StubHub. OAKLAND, Calif. (KGO) -- Hopes for a return to normalcy have been slowed by the COVID-19 Delta variant. Please add me to this list as I am almost 100% sure I got scammed. I purchased tickets to a Jimmy Buffet concert for 08/14/21 (rescheduled from 08/2020). Viagogo told us: 'Our customer service teams are working hard to confirm the status of all events and contact customers to inform them of any changes. The software and the Site, including without limitation all text, graphics, logos, buttons, images, audio clips, and computer programs, are the property of viagogo or its suppliers, and are protected by country and international copyright, trademark and other intellectual property laws. You should typically get a refund for the ticket and any fees or service charges within 30 days. the concert had been announced cancelled for the last 5 weeks and everyone who purchased their tickets via . Radius Health, Inc. Investigation Shareholders Potentially Harmed By Merger Terms, Aon PLC Data Breach Investigation Personal Identifiable Information Of Over 145,000 Individuals Exposed, Certain Walmart Brand Great Value Spices Found to Contain Heavy Metals. The Viagogo website explains that if an event hasn't been cancelled outright, customers will not be offered a refund. Join The National Math and Science Initiative Class Action, Today! Event dates, times, venues and subject matter, which are listed on the ticket, may change. But to her frustration, Viagogo claimed the refund could take several months. We do not guarantee continuous, uninterrupted or secure access to our service, and operation of our Site may be interfered with by numerous factors outside of our control. If so, you may be forced to pay for replacement engines and repairs out-of-pocket. Viagogo will never pay you after you sold your tickets and you can never get back your money. I was issued a 120% credit voucher automatically for the canceled BTS tour and I want a cash refund. 21 December 2016 at 10:00PM in Theatre, concert & events tickets. In the rare instance that a problem arises and the original ticket Seller does not provide You with the tickets listed for sale, viagogo will, in its discretion, review comparably priced tickets and offer You replacement tickets at no additional cost, or viagogo will issue You a refund for the cost of the tickets. They are suggesting that I relist those potentially fraudulent tickets, which does not guarantee that I would ever receive a refund. a Split Payment transaction), we collect the payments within 24 hours of the first Buyer completing the transaction. It asserts that Shiflett did not adequately analyze the effect of state laws on a nationwide Class. Scott eventually obtained a refund but said it took him countless hours to get his money back, and warned that others may not have the tenacity to hound them like we did. This left many customers, like Faye Hearn, concerned they'd be left out of pocket. . I am devastated that the Phatom of the Opera which was postponed is now coming to Melbourne. got in touch with The R&A, the organisers of the event, who confirmed the event was cancelled. Generally; If an event is cancelled - you do not have to do anything. Victoria Palace Theatre told us: 'Our tickets state that they shall not be sold or transferred for commercial gain by anyone other than us or an agent authorised by us, including to or through secondary ticket agencies. If an event is moved and you cannot make the rearranged date, you should be entitled to . 3.Click Dispute a Transaction. However, Shiflett alleges that after the Tool concert and thousands of other events were canceled due to the COVID-19 pandemic, the company unjustly avoided fulfilling its refund commitment. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. They do not say they are going to charge such fees per a ticket . Moreover, this appears to have been Viagogos policy for an extended period. This court must perform a rigorous analysis to determine whether plaintiff met her evidentiary burden in demonstrating that class treatment is appropriate, Viagogo says. has found a number of venues that do not appear to permit ticket resales, or are hosting events that don't accept ticket resales, through Viagogo. Wait for a StubHub representative to reach you. Bought ColdPlay tickets for Barcelona concert 6 months in advance on ViagoGo. Apparently not. Coronavirus refunds: why fans are raging over ticket policies, Original reporting and incisive analysis, direct from the Guardian every morning. You acknowledge and agree that (i) our patents, trade marks, trade names, service marks, copyrights and other intellectual property (collectively, "Intellectual Property") is and shall remain our sole property, and (ii) nothing in this agreement shall confer in You any right of ownership or license rights in our Intellectual Property. The Seller will be paid 5-8 working days after the event if delivery of the tickets was successful to the buyer. You can add me too. We've also heard from a few Viagogo customers who have managed to get refunds by contacting their banks. NMSI disclosed in January 2022 that highly sensitive personal information was accessed by unauthorized individuals in September 2021. Festival Republic, which organises the Wireless, Reading and Leeds festivals, confirmed its events had been cancelled. They take your money with no intention of even giving you anything for your purchase. Nothing in this Agreement is intended to confer benefits, rights or remedies unto any person or entity other than the parties hereto and their successors and permitted assigns. In addition, when booking and before payment, customers need to confirm by ticking a box that they have noted the reselling of any event ticket is forbidden.'. If you have paid for your order using a credit card and you are getting no response from Viagogo, then if u have not received the tickets / received fake tickets - you ca. Tickets may be substituted with comparable or better seat locations without the Buyers approval. I have been researching this company and very bad negative reviews, and practices. Dave Chappelle Tickets. Ive been told a refund is coming in 10 days 4 times now. This Agreement shall be governed by and interpreted in accordance with the Swiss laws. It states that one of the sites key features, and the reason buyers prefer it to other secondary marketplaces, is the Viagogo Guarantee.. After realising the scam and contacting them, they made it very clear that they will not refund or . A spokesperson for Viagogo said: This is an unprecedented time for the live events industry, and we understand that customers might be left disappointed by the fact that thousands of events globally are being postponed, rescheduled or cancelled. A Which? Unless you comply with these fair and reasonable deadlines, you will not be covered by the viagogo Guarantee. We contacted Viagogo t. Read more o demand a refund as they've breached the NSW Fair Trading Act. If an event is completely cancelled the customer is entitled to a cash refund or 125% voucher. How do I change the email address on my account? If You have a dispute with one or more members, You release viagogo and all affiliated companies, officers, directors, agents, parents, subsidiaries, legal representatives and employees from claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with such dispute. 4.3 Sellers Shall Not Include Promotional Material with Tickets. Justin Bieber has cancelled the remaining dates of his Justice World Tour. Viagogo, a ticket marketplace platform, is battling to avoid nationwide certification of a class action lawsuit alleging it failed to provide refunds for events scheduled during the pandemic. If StubHub decides you can be refunded, you'll probably get an email at some point on how to collect your refund. Top Class the price it is sold for on the primary market). Viagogo claims the events have been postponed, despite the event organisers confirming they have been cancelled. About Us We will contact you. 6.11 Permitted use. Shiflett contacted Viagogo and was informed that Viagogo is unable to refund ticket orders once they have been placed. Stolen property includes items taken from private individuals, as well as property taken without authorization from companies or governments. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. I relisted, but Viago relisted Harry Styles tickets to a date that does not exist in Dallas. Shiflett is challenging Viagogos alleged failure to offer refunds to those who purchased tickets to events canceled during COVID-19. Received Refund in full for cancelled concert. Sellers will be able to see the service fee and taxes on our fees before completing the sell process and committing to sell their tickets. Also,directly on our website! Online ticket seller Viagogo has come under fire for refusing to refund customers for events that have been cancelled or postponed due to the Covid-19 pandemic. The Viagogo ticket refund class action lawsuit was filed by Lauren Shiflett, who says she bought two Tool concert tickets through viagogo.com, under the belief that the company would honor its "Viagogo Guarantee" and give her a refund if the event was canceled. We have the right to withhold payment or collect repayment if the event was re-scheduled or cancelled or if We have a good faith basis to believe such sales were unlawful or otherwise made in material violation of this agreement. Suggested Article: Verizon Wireless SMS Refund Settlement Details. The Weeknd Tour 2023. You further represent that you have purchased or been issued the ticket(s) or have a right to purchase or be issued the ticket(s) prior to listing such ticket(s) for sale. We cannot control the policy of third-party resellers.'. FanFair Alliance - Ever get the feeling you've been cheated? Except as expressly stated otherwise, all notices to You shall be sent to the email address You provided to us during the registration process. Then I sold the tickets to a friend and couldnt remove my listing in time before it sold on viagogo, you know, since they refused to refund me. Generally; My event is cancelled or postponed - What do I do? 5.3 Disclosure of Information. Refunds, therefore, aren't applicable. No refunds, cancellations or exchanges will be issued for date or time changes, partial performances, or lost tickets. A member who wants to buy a ticket first scans the Site database for tickets listed by Sellers that match the Buyer's desired tickets. If this is also unsuccessful We will not offer a refund. That's not something you're likely to shake off. The organiser will tell you how to get a refund. During this time, the Site will be temporarily unavailable. If the Seller lists tickets for sale, confirms the sale and then is unable to deliver the exact tickets listed, viagogo reserves the right to cancel the Sellers sale, find replacement tickets for the Buyer and the Sellers may be subject to a replacement fee, other charges, and/or other consequences, as specified in Section 5. If You receive tickets from the Seller that are not the tickets you ordered, or, are tickets that are invalid and are not honoured at the venue, or, in the case where we did not tell you about a restriction on the ticket which could result in you being prevented from using the ticket, we strongly advise you to Contact Us to report the issue. Be the first to hear about special offers. 'At that point, I went onto the event organiser's website and there was a very clear statement of cancellation,' he said. NOW THEY CLAIM I OWE THEM THE MONEY FOR THE TICKETS I HAVE HAD TO WASTE SO MUCH TIME TRYING TO RESELL ON OTHER PLATFORMS, This is insult to injury and I have been told by my credit card company that they may consider me the thief even though I made no money from the resell, VIAGOGO did, they have now been paid TWICE for the same tickets and they refuse to refund the new buyer either. Stray Kids Tour 2023. Viagogo first claimed it wasn't cancelled, before eventually confirming it was and offering Gill the option of a voucher worth 125% of the original order, or a full refund. Such notice shall be deemed given one business day after the email is sent. You agree that payments owing to You for sales made through this Site may be suspended or delayed and that We are not obligated to pay You for any sales if We have a good faith basis to believe such sales were unlawful or otherwise made in material violation of this agreement. Viagogo states that in this case, customers' tickets will remain valid for the new date and refunds will not be offered. You and viagogo are independent contractors, and no agency, partnership, joint venture, employer-employee or franchisor-franchisee relationship is intended or created by this Agreement. The customer always has the option of relisting their tickets on the platform if they can no longer attend the new date. Hombres G Concert Tickets. Viagogo refused to refund her on the basis that Festival Republic had given buyers the option to carry over their ticket to next year. Not only no refund. Shiflett contacted Viagogo and was told that once a ticket order has been placed, Viagogo is unable to cancel orders. Viagogo will keep saying they already paid you but they will never show you the proof of payment. By clicking a link you are consenting to this. This company is a total scam. If the event has been cancelled, send them evidence of this. ', Viagogo explained, 'If an event is completely cancelled, the customer is entitled to a cash refund or 125% voucher. Given its business model, Viagogo should have had funds reaped from ticket sales readily available to timely refund buyers, the complaint says, stressing that consumers relied on the promise . CH-270.3.014.628-0 with the registered address: viagogo AG, Rue du Commerce 4, 1204, Genve, Switzerland, 7.5 Miscellaneous. 6.3 Allocation of Risk. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. They did not admit to law breaching and refused to provide a refund. Mtley Cre Concert Tickets. 3.2 Other Information. To sell tickets, a Seller lists the tickets in the Site database. is calling on Viagogo to refund customers for events that have been cancelled due to COVID-19. 2.16 Claims under the viagogo Guarantee. 6.7 Third Party Information. document.getElementById( "ak_js_2" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_3" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_4" ).setAttribute( "value", ( new Date() ).getTime() ); Please note: Top Class Actions is not a settlement Except as noted in Section 2.9 a), the Seller must confirm the order within forty eight (48) hours of the sale of the tickets. The sale of stolen property on viagogo is strictly forbidden, and violates local, country and international law. However, in Viagogos most recent filings, it says customers with tickets to events affected by the pandemic have been offered vouchers worth 125 percent of the original purchase price, Complete Music Update reports. . 'I feel terribly sorry for people with events that haven't been officially cancelled, as they have an even tougher job of getting their money back. It is up to the Buyer to verify the most recent changes by contacting the box office or referring to official listings for any changes. How do I find tickets I've already downloaded? Only to be given the run around. The tickets were bought by me as a present for my mother and parents-in-law. Letter to report a problem with something bought on credit card, Beware of donation requests for the Turkey-Syria earthquake, Scammers are imitating HMRC in fake tax refund emails, 'EasyJet lost my suitcase: am I entitled to compensation? Privacy Policy | Piggyback tickets may not be sold in the same listing. Why is the price printed on the ticket different to what I paid? Should you experience problems with your tickets on the day of the event you must contact viagogo within 5 working days of the incident to report the issue. Once a ticket is posted, We strongly discourage posting that ticket for sale elsewhere. Let us know in the comments! A Viagogo spokesperson said: 'This is an unprecedented time for the live events industry, and we understand that customers might be left disappointed by the fact that thousands of events globally are being rescheduled or cancelled. 1,778 reviews for Viagogo, 1.3 stars: '***Beware of buying through Viagogo - this ticket sale service is not what you think*** Ticket Price inflated by 400% No tickets provided once purchased Incorrect information given Utter SCAM I recently bought some tickets via their website and having read so many 'worse than negative' reviews, I know I have been scammed and am seeking a full refund . Which? Taylor Swift Tickets. I had tried calling them and the day of the concert and no answer. If your event has been postponed, you do not need to return your ticket. Viagogo's cancellation policy states that customers with tickets to cancelled events are entitled to refunds, while tickets for postponed events are usually valid for the new date. Instead, it sat on your $2,031. If We change this Agreement, We shall post a revised version of this Agreement, which shall automatically replace the terms of this Agreement. You agree that We may report any activity that We suspect violates any law or regulation to appropriate law enforcement officials, regulators, or other relevant third parties. 2. However, according to Complete Music Update, Viagogos most recent filings indicate that buyers having tickets to pandemic-affected events have been handed vouchers worth 125 percent of the original purchase price. Why can't I see my order or sale in my account? You agree not to include in your delivery to the Buyer any promotional or other commercial material that is not provided or approved by viagogo, other than a VAT invoice if relevant and if requested by the Buyer and viagogo. Tickets for these particular events carry over and are valid for the event in 2021, so as per our terms and conditions the customer is not entitled to a refund in this situation. 2.1 Requirements. Piggyback tickets are for seats that are directly behind each other.To list as a Seller, You must provide a valid credit or debit card. Viagogo is a ticket marketplace for concerts, sports and theatre events. Complain to the ticketing website. 2.9 Seller's Confirmation Obligation. Viagogo has advised customers who cannot attend a rescheduled event to relist the tickets on its website, which allows the company to take a repeat commission from new buyers. In the event that an event is cancelled or re-scheduled, viagogo reserves the right to cancel a seller's transaction.
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