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apple technical specialist training
This cookie is set by the Google recaptcha service to identify bots to protect the website against malicious spam attacks. They can also help businesses to develop and implement best practices for protecting their data. Apple Specialist (Current Employee) - Boca Raton, FL - July 30, 2022. For more details and to apply, visit macadmins.org. You know, just like the things we make. Reasonable Accommodation and Drug Free Workplace policyLearn more (Opens in a new window) . In order to become an Apple Technical Specialist, one must meet the following requirements: Education: Most employers require technical specialists to have a minimum of a bachelors degree in computer science, information technology, computer engineering or another closely related field. What it's REALLY like to work in an Apple store:You get to work with really creative people. Review information and details about the policies, terms, and conditions for Apple training programs. Multiple rumors have indicated that a handful of design changes are coming to the iPhone 15 Pro and iPhone 15 Pro Max, but one that until now has gone under the radar is the possibility that the volume controls on the side of the device will be a single unified rocker button. This might include experience with the Mac operating system, the iPhone, the iPad, and the various applications that are available for these devices. Technical specialists resolve problems related to computer networks without being picky or discriminating: no matter if software or hardware, a technical specialist will have to be able to deal with it. If you dont pass the exam on the first try, you can purchase another exam and retake it after 14 days. You need to be able to handle difficult customer service situations and have a strong knowledge of all Apple products. When a customer needs assistance, you quickly assess their situation. Take proctored certification exams from your home or office. After diagnosing the device, technical specialists explain the repair options that meet the customer's needs and offer advice on the best course of action. Along the way, youll be updating your technical know-how and educating team members about technical issues. You have excellent time management skills and can make decisions quickly. After completing an estimated 14 hours of learning content, users can take an exam to earn the Apple Certified Support Professional certification. Well provide the training you need to get new owners started and help current owners troubleshoot their mobile devices. Learn about Apple culture, salaries, benefits, work-life balance, management, job security, and more. Apple is a drug-free workplace. Different together. Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. Apple benefits help further the well-being of our employees and their families in meaningful ways. At the Apple Store, you'll get the technical training you need for your role, and an experience you'll value for life. After completing an estimated 14 hours of learning content, users can take an exam to earn the Apple Certified Support Professional certification. This cookie is set by GDPR Cookie Consent plugin. Apple's hiring process included a one-on-one interview with each manager from the store, as well as with the district manager. MacBook and iPhone screens show Apples updated professional training and certifications for IT support and management. That turned my pretty normal day of work into feeling as if I were on a set of a music video shoot. A selection of macOS tips to make your Mac life a more effortless experience. Copyright 2023 Apple Inc. All rights reserved. We played ice-breaker games and learned everything Apple history, achievements, programs, the the company's mission statement, benefits and stock options. Because to create products that serve everyone, we believe in including everyone. By helping Apple maintain strong relationships with customers, you are instrumental to our success. click here to select a store and view pay information. These cookies will be stored in your browser only with your consent. Apple is beyond advanced regarding employee benefits, interaction, and advancement between annually increased pay and job involvement. OWC Thunderbolt Go Dock - Perfect for New MacBook Pros! It lasted 10 days and was always closely monitored by a manager and a store lead employee. As an Apple Technical Specialist, you will need to be proficient in the use of Apple products and software. Apple is an equal opportunity employer that is committed to inclusion and diversity. This provides the opportunity to progress as you grow and develop within a role. At other times, you refer customers to support team members who get them up and running again. The entire store team benefits from your commitment to providing the best care for customers. It felt pretty good to be able to help this woman. With underwriting from Apple, the foundation will offer vouchers to applicants with financial need. TECHNICAL EXPERT APPLE STORE INTERVIEW | QUESTIONS ASKED | APPLE RETAIL 2021 3,464 views Aug 21, 2021 115 Dislike Share Save Pilot MB Technical expert questions asked during the interview.. Trade-in values have gone up for the iPhone 13 Pro, iPhone 12 Pro Max, and iPhone 7 Plus, with the new pricing listed below. Regardless of the situation, your communication skills can help you be an effective technician. Once they thought you had what it took, they would play the role of reverse shadow and would monitor your knowledge and professionalism on the job. Premium Apple trainers and LearnQuest Education Partner, Over 12,000 students trained in the UK and abroad, Guaranteed best valuewere never beaten on price. Sometimes you take care of customers with advice or a solution on the spot, using your knowledge of current Apple technology to help with iPod, iPhone and iPad devices. There are over 400 Apple Stores worldwide, so there is a good chance that there is one near you. This cookie is set by the Google. Related: 17 Apple Technical Specialist Interview Questions and Answers. Provided by Google Tag Manager to experiment advertisement efficiency of websites using their services. As mobile devices become more complex, technicians will be needed to repair and maintain them. Learn more. Copyright 2000-2023 MacRumors.com, LLC. Schedule your exam session in advance and plan to complete the exam in one sitting in a private space. Based on 3562 salaries posted anonymously by Siemens Healthineers Technical Training Specialist employees in Setauket. Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support - developing strong, positive relationships with Apple. This cookie is set by GDPR Cookie Consent plugin. The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. If you cant take an Apple Certification exam, either using standard testing equipment or within the standard exam duration, the Apple Certification Program makes all reasonable efforts to accommodate you. The employment of Apple technical specialists is expected to grow much faster than average over the next decade. Finding the right course should be simple and intuitive. She confided in me that she had lost her son in a car accident and on this device was her final communication from her son, a voicemail with his closing words being "I love you Mom." Apple is, of course, concerned with how well taken care of its customers are, but I have to say the company also looks out for their employees. Coolest thing that ever happened on the job: The coolest thing was also the most touching thing I experience while working there. Customer loyalty and satisfaction is their number one priority. Reasonable Accommodation and Drug Free Workplace policy, Learn more about your EEO rights as an applicant. This requires a lot of testing and coordination between different teams within Apple. Through an estimated 13 hours of content, users will cover developing a deployment strategy, using Apple Business Manager and Apple School Manager, and configuring devices with an MDM solution. When you earn an Apple certification, you must adhere to the Apple Identity Guidelines, which describe how you may use Apple logos and digital badges. The Training Specialist works collaboratively with leadership and human resources leader to dev Training . Another perk of working there: Customers love Apple, so my days were often pleasant. These cookies ensure basic functionalities and security features of the website, anonymously. Then she told me how her phone contained a very important message that would break her heart if she were to lose it forever. For more details and to apply, visit, Apple Professional Training courses are available now at. about 30,000 full- or part-time retail workers. This cookie is installed by Google Analytics. When a customer needs assistance, you quickly assess their situation. Multiple sources informed MacRumors that Apple's PR team is planning a product briefing next week. The Apple Deployment and Management course takes these skills further, covering how to configure, manage, and secure Apple devices using mobile device management (MDM), teaching users how to develop a deployment strategy and use Apple Business Manager and Apple School Manager. The cookies is used to store the user consent for the cookies in the category "Necessary". The cookie stores information anonymously and assigns a randomly generated number to recognize unique visitors. Apple is an equal opportunity employer that is committed to inclusion and diversity. The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. You have excellent time management skills and can make decisions quickly. Salary information comes from 13 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months. Diversity has become a major focus in the business world over the last few years, as companies have realized the value of having a workforce that reflects the diversity of their customers. When a customer needs assistance, you quickly assess their situation. Some technical specialists may also work as freelance contractors, charging an hourly rate for their services. Two weeks passed with no contact, so I decided I would visit the Apple Store in the Westfarms Mall in Connecticut. Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. Apple Professional Training exams are offered online and cost $149. Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. They will also learn about the software and hardware they will use on a daily basis. Becoming certified to repair Apple products requires passing exams through an online Authorized Testing Center. Apple Technical Specialist Salary & Outlook, Apple Technical Specialist Job Requirements, Apple Technical Specialist Work Environment, How to Become an Apple Technical Specialist, 17 Apple Technical Specialist Interview Questions and Answers, Managing Apple devices in an organization, including planning, configuring, and deploying updates and fixes, Performing technical support tasks for users, including answering questions about product usage, troubleshooting problems with devices, and performing basic maintenance tasks like updating computer software or replacing batteries in portable devices, Coordinating with other IT departments to ensure that new devices are properly integrated into existing networks, Installing and upgrading operating systems on computers and server hardware, Performing diagnostics testing to determine what may be causing computer problems, Repairing damaged equipment by replacing components such as hard drives and computer boards, Providing technical support for computer networks, including installing new hardware and software and configuring settings on network devices such as routers and firewalls, Maintaining records of network configurations and troubleshooting activities for future reference, Recommending new technologies that could improve efficiency or solve business problems, Serve customers by providing expert technical support and troubleshooting for a range of Apple products, Build strong relationships with customers, demonstrating empathy and patience while delivering high-quality customer service, Stay up-to-date on new Apple products and services, as well as changes to existing ones, in order to provide accurate and timely information to customers, Use a variety of tools and software to diagnose and resolve technical issues, Escalate complex or unresolved problems to senior staff or management as needed, Keep detailed records of customer interactions and case histories, Follow all company policies and procedures, Provide feedback to management on ways to improve products, services, and processes, Assist other team members with their tasks as needed, Train new hires on company policies and procedures, 2+ years customer service or technical support experience, Proven ability to troubleshoot technical issues, Excellent communication, problem-solving, and people skills, Ability to work independently and as part of a team, Flexibility to work evenings, weekends, and holidays, Associates degree or higher in computer science or related field, Apple Certification or other technical certification. Average salary for ICF Human Trafficking Training And Technical Assistance Specialist in Charles City, VA: [salary]. Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors. Come eager to listen and learn from your team, your mentors and your customers. The mob used the electronics in the store to play music and record their dance routine. Certifications & Licenses: Certifications are not a requirement to become an apple technical specialist, but they can help you become a more competitive job candidate. Apple technical specialists need to have a wide range of technical skills to be successful in their careers. An Apple digital badge represents your achievement in professional training. Design and lead tailored in-person and virtual trainings.. United States Department of Labor. Get 20% off your Jamf training if you work in education. Own your learning schedule with self-paced, online courses. The second level of training in the IT series is the Apple Deployment and Management course, which covers how to configure, manage, and secure Apple products using mobile device management. I became inspired to spread the creativity bug and often found myself being thanked and praised when customers left the store with exactly what they needed. Although Melissa is now certified to repair Apple hardware, most of her role is dedicated to what she considers even more rewarding: customer experiences. To help meet this growing demand, Apple today launched updated professional training and certifications for IT support and management. This interview would be the first of six. Apple technical specialists can capitalize on this trend by becoming experts in security technologies such as firewalls and antivirus software. They will be responsible for providing one-on-one support to customers in our retail store, as well as handling customer inquiries over the phone and via email. Please note that all salary figures are . Now Jeronimo is paying it forward: The leaders here remind me of the high school computer teacher who first inspired me to explore my interest in technology. Whether youre helping customers get started with the Mac or finding answers to their questions about other Apple devices, youre ready to share knowledge and provide exceptional assistance. Recertification exams for unexpired certifications cost $49. Title(s) held: My official title was "specialist." The second level of training in the IT series is the Apple Deployment and Management course, which covers how to configure, manage, and secure Apple products using mobile device management (MDM). You maintain composure and customer focus while troubleshooting and solving issues. If youre applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area. Youll discover many more benefits of working at Apple, such as programmes that match your charitable contributions, reimburse you for continuing your education and give you special employee pricing on Apple products. The test_cookie is set by doubleclick.net and is used to determine if the user's browser supports cookies. This type of selling opened my eyes to the importance of treating all my customers equally, all with compassion, no matter what the circumstance. This cookie is set by GDPR Cookie Consent plugin. Sometimes you take care of customers with advice or a solution on the spot, using your knowledge of current Apple technology to help with iPod, iPhone, and iPad devices. They are designed to create a high level of technical proficiency among Macintosh service technicians, help desk support, technical support, system administrators, and professional users.Apple certification exams are offered at Prometric testing centers and Apple Authorized Training Centers, as well as . As a new 501(c)(3) organization, two key tenets of the Mac Admins Foundation are making a welcoming and accessible organization to expand the profession, and maintaining affordable access to all community resources. By following these guidelines, you reap the benefits of the Apple identity and contribute to its strength. Some employers may accept candidates with a high school diploma or an associates degree. Average Apple Technical Specialist yearly pay in the United Kingdom is approximately 20,805, which is 50% below the national average. Bing sets this cookie to recognize unique web browsers visiting Microsoft sites. Working as a Technical Specialist at Apple in US: 417 Reviews | Indeed.com Start of main content Apple 73 4.1 Write a review Snapshot Why Join Us 11.7K Reviews 2.9K Jobs 100.8K Salaries Benefits 316 Q&A Interviews 51 Photos Want to work here? Were excited to work with Apple in our new chapter as a 501(c)(3) and ensure that the certification is available to anyone with the passion to take a new step forward in their career.. By becoming an Apple technical specialist, you can set yourself apart from the competition and find success in this growing field. After you become an Apple Certified Trainer, you may deliver courses at Apple Authorized Training Center for Education locations. Necessary cookies are absolutely essential for the website to function properly. We deliver a full range of Apple courses, including support and repair training for Apple devices. Apple Technical Specialists typically have a bachelors degree in computer science or a related field, and they must be proficient in the use of Apple products. Apple training delivers everything you need to learn about the technologyonline and on your time. Once basic core training was completed, we each were assigned a veteran employee to "shadow" this person is suppose to be your mentor. Top editors give you the stories you want delivered right to your inbox each weekday. Choose your path Just fill out the form or call us directly on, By using this form I agree for Influential Software to store and handle my data, and to contact me about IT training services. After customers purchase our products, youre the one who helps them get more out of their new Apple technology. They may also be responsible for providing support to Apple Authorized Service Providers. I filled out Apple's online application, which consisted of a series of questions that I suppose helped them determine if I was "Apple material.". Both full-time and part-time jobs are available. The Apple Certified Trainer program prepares you to deliver the App Development with Swift curriculum. Job training: Apple has a specially designed training program for all new employees, referred to as "Core" training. Apple Inc. All rights reserved. Quoting from the latest DigiTimes industry report: TSMC's N3E (3nm Apple plans to make the iPhone 14 and iPhone 14 Plus available in Yellow this spring, according to a Weibo post shared by Japanese blog Mac Otakara. Reasonable Accommodation and Drug Free Workplace policy, Learn more about your EEO rights as an applicant. To become Apple certified, you have to jump through some hoopsspecifically, you must successfully complete Apple's Macintosh Service Certification Exam and the Mac OS X 10.8 Lion . AppleCare Technician Training - Self-paced online program including training materials and diagnostic tools Apple Authorized Training Center - 2 to 5 day courses containing lectures, demonstrations and hands-on lab exercises Global Service Exchange - Self-paced training materials (only available to technicians employed by AASP's and SSP's) Expertise in customizing and running live demo-based training courses and webinars for small, midsize, and enterprise clients. A Genius in the store took it upon himself to transplant the logic board into another phone, at which time the phone was able to power on and retrieve the voicemail, saving it as an audio file as to avoid losing it in the future. Use your people skills and problem-solving talent to ensure that customers get swift resolutions to technical problems of every kind. I saw at least 40 other possible candidates who seemed just as eager as I. Apple employees welcomed us to the event with videos about Apple's achievements, and concluded with a written quiz on your knowledge of Apple product and its major software, like Pages, KeyNote, Numbers, Aperture, as well as Time Machine and others. Ability to assess customers support needs when they arrive, then provide solutions or refer them to other team members, Flexibility to regularly rotate through different technical specialties and skill sets, Ability to thrive on change as products evolve. Your base pay will depend on your skills, qualifications, experience, and location. Apple technology is complex, and technicians need to be precise when diagnosing and repairing devices. Apple Technical Specialists are the people who make sure that Apples products work as advertised. The customers can make or break the day which led to many days being . Demand for skilled support and technical staff within the enterprise is growing, with jobs in computer and information systems in particular projected to grow faster than the average for all occupations from 2020 to 2030. Discover even more benefits of doing what you love. Apples new IT training series begins with the Apple Device Support course, which includes articles and guided exercises. That's according to suppliers involved in Apple's iPhone supply chain. You're validated during a Train the Trainer (T3) where you demonstrate your ability to teach the Apple curriculum. Come eager to listen and learn from your team, your mentors, and your customers. You may be communicating with other technicians, engineers or managers. Each exam costs $149, with vouchers available from the Mac Admins Foundation for applicants in financial need. Apple participates in the E-Verify program in certain locations as required by law.Learn more about the E-Verify program (Opens in a new window) . Average Apple Technical Specialist hourly pay in the United States is approximately $17.06, which is 30% below the national average. Apple today announced new training courses and certifications to help IT professionals learn how to support and manage Apple devices in the workplace. Introduce yourself, and well get in touch if theres a role that seems like a good match. We will work with applicants to make any reasonable accommodations. Your work hours will be based on business needs. Apple today launched updated professional training and certifications for IT support and management. Of course, every employee's experience is different but we recently spoke with former Apple "specialist"AlbertAdolphusto find out what it wasreally like for him: Time at Apple: I worked for Apple in a Connecticutstore from October 2010 through May 2012. I also think readers might find the level of diversity among the talent at Apple very inspiring. It does not store any personal data. The cookie is used to store the user consent for the cookies in the category "Analytics". As an Apple Certified Trainer, you're equipped to provide training with the skill and professionalism that Apple studentsexpect worldwide. The Apple Device Support course teaches the tools, services, and best practices used by help desk professionals, technical coordinators, or service providers for an organization's Apple devices using around 14 hours worth of articles and guided exercises. Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet. Apple Training Training Courses Offering individual, business, and technical training to keep you up to date on Apple products.
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