stubhub refund policy change

stubhub refund policy changeudell funeral home obituaries

stubhub refund policy change

People have to make mistakes all the time and this was a mistake. As pointed out by @don_shano, this is. I'm not paying $176 when stub hub messed up my order. Are we able to get refunds for Coachella tickets since they are now cancelling the April 2021 dates? How to contact the seller. I purchased a Citi field parking pass for Mets opening day. These people are entitled to their money back. A LONGTIME BOSTON CONSUMER ADVOCATE AND FORMER ASSISTANT ATTORNEY GENERAL SAYS HE HOPES SHE WILL INTERVENE. StubHub is a ticket exchange that is a go-between for ticket buyers and sellers. I am very upset at Stubhub I purchased two tickets for my grandson & son-in-law for the ROLLING LOUD CONCERTS IN MIAMI 2021 since I wanted to surprise my grandson I forgot to put where the tickets where supposed to be delivered. I called them within minutes to inform then that they made a mistake and their position was nothing they could do, no order cancellation, nothing. It also noted that its ability to open discussions with Viagogo has been a part of the decision. These tickets were not purchased with a coupon. Where's my refund? - StubHub Community Get valid tickets to any event or your money back, We go out of our way to find replacement tickets if there is an issue with your order, If your event is canceled and not rescheduled, you will receive a credit worth 120% of the amount you paid for the impacted event or the option of a cash refund, Set your price and adjust it at any time before your tickets sell, Get fast and hassle-free delivery followed by timely payment. They bought tickets with promise of money back if the event does not occur. Receive a coupon for 120 percent of your original purchase*. Of course! If my ticket was valid I WOULD HAVE USED IT. To request your refund in this way, go through the following steps: Draft your request carefully (including the reason you want a refund and the evidence you can provide) Send your email to customerservice@stubhub.com Stub Hub stole from me. StubHub Refund Policy Change May Run Afoul of Massachusetts Law It's not fair to the seller or stubhub. StubHub's FanProtect Guarantee : StubHub New York Mets Ticket Policies for Impacted Games | New York Mets - MLB.com The refund will typically process within 5 to 8 business days. YouTube sets this cookie via embedded youtube-videos and registers anonymous statistical data. Saatva Mattress Review: Our Pick for the Best Overall Bed of 2023, We Found 12 Cute Planters and Flower Pots That Cost Less Than $25, Here's Where to Watch and Stream Marvel's 'Ant Man and the Wasp: Quantumania' Online. I called them within minutes to change the seats and they basically said I'm stuck with those seats. When my wife explained to them the issues with the wristband not being registered in our name, Stubhub said it wasn't there fault if we were too stupid to not loose the wristband. Tons of others with stub hub purchases were going through the same thing. i have attached the information from the venue. StubHub Faces Lawsuit for Changing Refund Policy in Wake of COVID-19 Needless to say, I received a full refund. . Said cancellation was glitch. IF THEY HAVE 100 COMPLAINTS, THERE ARE PROBABLY THOUSANDS IN MASSACHUSETTS WHO DIDNT COMPLAIN WHO ARE OWED MONEY. Completely unacceptable to sell tickets and then not provide them at the last minute, then keep the customer's money for up to 10 days and ruining plans. April 1, 2020 At this point, this transaction constitutes fraud. Their poor customer service folks! McMillan says the game was canceled when the NHL suspended its season on March 12, 2020 due to the coronavirus outbreak. I purchased tickets to the Liverpool v Arsenal game which they were advertising to take place on Saturday 26th August st 3pm. I'm really disappointed by Stubhubs customer service and that they don't have a Order Cancellation or Refund Policy on their website. I'm sorry but how is it their fault you messed up or your plans changed? So we can dig into this deeper, can you please send us an DM with the order number along with the email address and zip/postal code on your account? I called the credit card company and the charges on the card had not even hit yet. Stubhub sold tickets per an incorrect an misleading seating venue where tickets are categorized to appear closer to the stage, such that they could charge the higher price. THE COMPANY EVEN REPEATED THAT PROMISE OF FULL REFUNDS IN IN EMAIL IN EARLY MARCH. StubHub has made a U-turn on the no-refund policy it adopted in March 2020 and is offering ticket holders cash refunds for tickets to events that were cancelled due to the COVID-19 pandemic. Seems to me that the terms that were in place when the tickets were purchased are the terms you MUST abide by. In Maryland, for example, more than 8,500 residents are expected to see refunds, with StubHub also on the hook for a civil penalty of over $424,000 if StubHub doesnt meet the terms of the settlement. Stub Fraud. I purchased tickets to the Liverpool v Arsenal game which they were advertising to take place on Saturday 26th August st 3pm. All of our tickets were void, fakes, frauds. It is taking Stubhub about 120 days to process refunds. Bill Brown also turned to StubHub for a production of "Les Miserables" at the Citizens Bank Opera House. Initially the event was postponed however now has been cancelled with refunds being given and the venue changed requiring repurchase of new tickets. a voucher - I will never EVER have filed complaint with BBB, looking for PR info the Cowboys and StubHub. The credits are valid through the end of 2022. I should be given a refund! Dworsky says he hopes she'll intervene. "If you have tickets to a show that is postponed, you will be able to select your refund . Everything Everywhere All at Once Sweeps Spirit Awards, N.Y. Times to Stand Trial This Month as Sarah Palin Libel Suit Heads to Jury, How the Supreme Court Could Shake Up Disneys Spider-Man Plans, United States v. Facebook: What Hollywood Has at Stake, Guest Column: 'Turning Red' Writer-Director Domee Shi on Making Her "Magical Puberty Story", DP Darius Khondji on What It Was Like Working With Bong Joon Ho on the Highly Anticipated 'Mickey 17', John Malone and Charter Directors Reach $87.5M Deal to Settle Investor Suit, Rupert Murdoch, Fox Corp. Sued For Sharing Bidens Presidential Ads Before They Aired, Paramount Will Pay $122.5M to Settle CBS-Viacom Merger Lawsuit, Lionsgate Dealmakers Michael Burns, Brian Goldsmith Extend Contracts, A24 Buys Off-Broadways Cherry Lane Theatre, Pay TV and Cable Providers Lost 5.8M Subscribers in 2022, Star Hairstylist Jen Atkin Reveals Must-Have Hair Tools, Tutorials and Pro Tips In New MasterClass, Rihannas Puma x Fenty Is Coming Back Heres Where You Can Still Buy Those Cult-Fave Creepers, The Best Bridesmaid Dresses for Every Budget, From Under-$100 Gowns to Hollywood-Inspired Classics, BTS Army: Heres When and Where Legos Dynamite-Inspired Set Arrives Online and In Stores, The Big Lebowski Turns 25: People Didnt Get It, Jeff Bridges Recalls, How the Landscape of Native-Led Stories Has Changed Between Avatars: Were Flexing Our Sovereignty, The Definitive Voice of Entertainment News. This was an unauthorized, unreasonable charge. They were for the correct date and time ? I bought 2 tickets to kaskade at Brooklyn mirage, only to be told at the door my tickets were already scanned and not valid. European Politicians Call For Investigation Of Ticketmaster, Live Nation Argues Taylor Swift Lawsuits Must Be Arbitrated, KISS Announce Final Shows on End of the Road Tour, Event Ticketing Resources For Secondary and Primary, StubHub Issues Response To Voucher Policy Frustration, news broke that the full-refund option would no longer be available. StubHub Refusing To Issue Refunds For Shows That Have Been Cancelled But by the end of March, refunds were suddenly gone. Consumers in several states will receive long-delayed refunds from StubHub, according to a multi-state settlement of lawsuits brought in the wake of a shift Dierks Bentley Announces Gravel & Gold Summer Tour Dates, Suga Cancelled Sale, Ticket Pricing Another Verified Mess for Ticketmaster, Eventbrite Plans to Lay Off 8% of Staff; Outsource Other Roles, The Lumineers Announces Plans for 2023 Tour Dates, Ticketing Startup Backed by A-Rod, Marc Lore Launched, Ticketmaster Announced as Major League Soccer Ticketing Partner. Seller listed tix he didn't actually have. The total number of refunds associated with the settlement is difficult to piece together, and likely could fluctuate depending on how many impacted consumers make claims in the process. We were able to register one wristband, but not the other. Attorneys general in 10 states and Washington, D.C., announced a settlement with ticket marketplace StubHub this week following a massive investigation into its refund policy for live events canceled during the pandemic. BEN: STUBHUBS FAN PROTECT ERIN T PROMISED FULL REFUNDS -- GUARANTEE PROMISED FULL REFUNDS IF THERE EVENTS WERE CANCELED. Bonnie cancelled. WARNING: DON'T BUY PARKING PASSES THROUGH STUBHUB. All rights reserved. Complete StubHub customer service contact information including steps to reach representatives, hours of operation, customer support links and more from ContactHelp.com. According to the complaint,StubHub has walked away from its longstanding FanProtect guarantee of cash refunds upon event cancellation. StubHub said they'd refund canceled tickets, but now - SBNation.com I don't have "proof" because stub hub transferred these tickets and took my access away from them. StubHub said they would not accept that because the actual tickets needed to be picked up in front of the theater. I bought tickets to a stadium show in San Francisco for Def Leppard and Motley Crue originally for July 19, 2020, then changed due to COVID to Sept 10 and then again to Sept 7. If you are eligible for a refund you can get a refund over the phone or via email.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'endofdiscussionbook_com-large-mobile-banner-2','ezslot_11',160,'0','0'])};__ez_fad_position('div-gpt-ad-endofdiscussionbook_com-large-mobile-banner-2-0'); The terms and conditions will apply to refunds. I attempted to relist the tickets immediately and when I looked at my listing the disclosure was not a part of my listing. Set by the GDPR Cookie Consent plugin, this cookie is used to record the user consent for the cookies in the "Advertisement" category . You can resell your ticket using either an app or a PC. Even though I didn't get a reprint it was still great. The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. My credit card can do refunds up to 60 days which of course is passed. We want to ensure we're giving you appropriate expectations that we know we can meet and that is why the refund process takes 30 days from the date the request was submitted. "These consumers made a deal with StubHub," he said. Event cancelled - tickets purchased using credits, Refund for recent cancelled Bieber Concert, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. As a convenience to buyers, acting as an intermediary, weve historically made the decision to refund them for canceled events before collecting money from the sellers. I checked by calling Ticketmaster. You should only sell what's actually available. Donno what to do. I have waited 18 months for The Rolling Stones to actually play and the drummer just died and they still haven't cancelled it so I can receive a refund and I cannot attend due to kidney transplant. Tickets havent even been issued yet soowhere is my $$, Kelly Kay (@nygatoralumni) March 31, 2020. Managing your orders 43. StubHub to refund canceled events after pandemic complaints With the coronavirus impacting 28,000 events and the associated magnitude of challenge in recouping monies owed by sellers over the coming months, it is currently impossible for us to offer immediate cash refunds for all buyers.. I purchased a Citi field parking pass for Mets opening day. You can send a private message to us here @TeamStubHub. This needs to be refundable (and not just replacement tickets of same price as I will get seats I do not want). The ticketing firm, which was acquired by Viagogo for $4.05bn in 2020, announced this weekend that customers who purchased tickets for events in the US and Canada prior to March 25, 2020 and were defaulted to a 120-per-cent credit when their event was cancelled, now have the choice to keep their credit or default to a cash refund. She said to late sorry. If you do not receive your tickets in time for your event, StubHub will attempt to issue you replacement tickets. So I would like a refund for the pass that was never sent to me. To resale your tickets, follow the instructions below: If your tickets do not arrive in time for an event, are not valid for the event stated, or were grossly misrepresented on StubHub, you may be eligible for a refund. After I purchased a ticket, they suddenly sent an email said that the ticket is no long available and I have to find another ticket. StubHub's Changing Refund Policy Under Fire - NBC Boston StubHub refunds: How to get cash instead of credit for events | khou.com Putting the money back in StubHub's money-back guarantee. Problem is, I'd be wearing the "lost" one and would then be denied entry. I want a full refund as we lost jobs and need that money. >> I FINALLY GOT A SUPERVISOR ON THE LINE AND HE SAID NO, WE ARE NOT REFUNDING MONEY AT THIS POINT. You agree to provide StubHub with your Social Security Number or other tax identification number if necessary for StubHub to provide (without notice to You) information to the relevant tax authorities related to payments you receive from us and further authorize StubHub to release that information to the relevant tax authorities. StubHub reponse, 20% off my NEXT purchase which will be never from these crooks. The FanProtect Guarantee is StubHub return policy. As your event is postponed you are in limbo. It helps buyers and sellers of tickets for sporting events, concerts, theatre performances, and other live entertainment events. DO NOT BUY FROM THIS COMPANY! Been on the phone for hours wasted my whole day. What if I never got either? How Do I Get Stubhub to Refund a Charge? - GetHuman The festival would issue them a new wristband and cancel the "lost" one. Remember that Stubhub's policy is to only give cash refunds if you live in or the event was to take palce in the 14 states which require a refund. i have attached the information from the venue. And if you work in corporate you know that everyone has a boss except the CEO. StubHub: Reviews, Complaints, Customer Claims | ComplaintsBoard Yet after the pandemic hit, Defendants retroactively changed their cash refund policy and began refusing consumers the refunds long-promised by the FanProtect Guarantee." The lawsuit looks to represent anyone in the U.S. who purchased tickets on StubHub to events that were canceled in 2020.