how to accept wex cards

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how to accept wex cards

Set the desired Issuer ID, Bank Account #, and AR Number in the available menus. Statement fee:$3.95 for paper statements Late payment:Admin fee plus 3% per month for the overdue amount. Fleet cards also allow businesses to control how drivers spend on fuel. WexBocaLink.setUrl("locations-flyout", "WEXFleetUniversal", "cc1"); Save money and manage fleet operations with our modern business mobility solutions, including a broad array of fuel cards for any size fleet. Host Merchant Servicesis a registered Independent Sales Organization of Wells Fargo Bank, N.A., Concord, CA. It is not intended as legal or financial advice. Free Esso Card for Blue Light Card Members Worst gas card ever. Contact Support. And while I do all that I can wait until the investigation is complete for my $4000.00 to come back. I made a payment on my due date of June 28, then paid off my full statement balance on July 6. Our benefits administration solutions solve employers end-to-end benefits needs including HSA, FSA, and COBRA, help employees get the most value from their benefits, and power partners business growth. Why would you need to show a receipt from your dr that does not even make sense? Click Save, then confirm the information. To manage policies, follow these steps: Prompts are the questions that the cardholder is asked at the point of sale. Ive closed my account with this company due to these exorbitant, hidden charges to my gas purchases, but I need the issue corrected to bring my credit rating back to its previously good standing! Finally, Wex and Voyager cards may require additional setup for merchants as they are not part of traditional card networks, and not all POS equipment manufacturers are attuned to them. I got a $40.00 account setup fee, $8.00 fee for 3 cards, $10.00 paper delivery fee, $11.17 program fee, and $110.95 finance charge. WEX took nearly $4,000.00 from my business account. There were months I didnt even PURCHASE GAS, and the $14 in fees triggered a late fee of $75. Step1: Read and record your mileage This is the first step because you'll need to know this number before you can begin fueling, and it wouldn't be a bad idea to have it in mind before leaving the cab of your truck. As part of a very successful multinational company with annual profit in the extremes of 88+M, We were charged finance charges on the new account, over $600!!! Your email address will not be published. Other Fees Additional card:$8 per card. Wright Express is backed by its own bank, while Voyager partners with US Bank. Murphy USA - Payments Get started. As a company that prides itself on helping its clients operate better and more efficiently, we take these complaints seriously and do our. The company should have planned for this. Complete the remaining fields, including Control Number, Driver ID, and Unit Number. Accepted at 95% of U.S. fuel stations Automatic accounting Detailed, custom reports Exceptions are even color-coded to make them easier to prioritize. High-risk merchant services provided through Electronic Merchant Systems (EMS). This information is captured at the time of the sale. Follow these instructions to purchase fuel: Turn off the vehicle and remove the keys; note the odometer reading. We also used WEX fuel card for our small business fleet and we asked them to send the notifications to my email but this was not changed in their system by the customer service representative. WORST COMPANY I HAVE EVER HAD THE MISFORTUNE TO DEAL WITH!!! We have located multiple Wex Inc. customer service phone numbers: (833) 225-5939 Toll-Free Customer Support Massachusetts This company needs to be closed and accounts given to someone that knows SOMETHING, ANYTHING I have never seen such INCOMPETENCE in my lilfe. I have submitted the same receipt from my eye doctor several times and Wex continues to deny my claim. However, you can get an idea of the interchange rates you can expect to pay. As more data is collected and trends identified, he expects losses to decrease even further. Most often, people choose Report Only, so the drivers name only appears on reports. No way to set up an auto pay. Incompetent fucks. This review will focus on Wexs payment acceptance products for merchants. WEX Fleet Fuel Cards Fuel prices rise and fall, but your business always needs an edge Fill up company vehicles anywhere. My monthly statements went from $155 to $914! Privacy Policy. Still, businesses must have specific equipment set up for companies to accept them. Wex and Voyager cards can be used at any participating gas station. Accepted Payment Types At Love's Big business pay attention and give your money to a better company. Below we will discuss what is a fleet card, the benefits and drawbacks of accepting them, and what is involved in accepting fleet cards. Merchant ServicesPayment ProcessingPoint Of Sale Systems, Payment Processing With a female CEO, an executive team with 30% female leadership, and global workforce that is nearly half female, women are a key part of WEXs business at all levels. GSA SmartPay account holders may carry the following brands: Visa, MasterCard, WEX and Voyager. They know they are scammers and said that they have heard this all before and it is not loan sharking if agreed upon. The current policy limits are displayed. Taking fleet cards can open up your business to a huge number of potential customers, ranging from local taxi drivers to long-haul truckers. Wont return as a customer. I dont see how paying an extra $178.12 over the cost of the fuel is saving me anything. My Company has been in the process of terminating our account and has taken 3 calls to customer service to do so. This address will receive confirmation of payment. See Which Processors Offer No Monthly Fees And No Contracts. Deny most claims with no reasons. In addition to its traditional merchant services, Wex Inc. also advertises that it provides Level 2 and Level 3 processing for B2B and B2G transactions. To support this enormous responsibility we earn some of our revenue through affiliate fees and advertising. Some processors have no monthly, no annual fees, no contract, and cheap rates. Wexs primary products are its self-issued fleet cards, which trucking companies and government fleets can provide to drivers to purchase gas and other necessities at gas stations across the country. These revenues in no way influence our ratings or reviews. SET LIMITS THAT WORK BEST FOR YOUR BUSINESS - BY AMOUNT, TIME, DAY, PRODUCT AND MORE. Compare Cards Or call 1-800-395-0812 WEX fuel cards are smarter than credit cards and safer than cash I notified WEX that this was fraudulent and was told the account wasTerminated assured me closed many times I continue to see statements each month with new charges The phone number for WEX is 866-544-5796 The address is WEX BANK PO Box 4337 Been paying late fees for 8 months and just noticed. If you have a business that requires traveling, this card is for you. Our convenient service card is accepted at over 95% of fuel stations in the U.S. How to Use a Wex Fuel Card: A step-by-step guide After getting a charge of over $681 on a $3000 bill we called. 0:00 intro0:26 Reports 20:37 Benefits 1:40 Business a. For example, a BP Business Solutions Fuel Mastercard can be used at BP locations or at locations where Mastercard is accepted. Related Article: Introduction to Credit Card Processing Rates and Fees. I enrolled in 2019/2020 and they enrolled me in 2018/2019 and the garnished my wages after the plan expired and refused to allow me to make a claim or pay me back. As you can see in the Visa screenshot above, the category Commercial Level III lists a rate of 1.85% + 10 cents per transaction. Wex also provides point-of-sale payment acceptance options for gas stations and trucking companies to enable both in-person fleet card acceptance and virtual, B2B, Level III e-commerce. Wex Inc. is headquartered at 1 Hancock St, Portland, Maine 04101. We're happy to help. PDF Commonly Asked Questions Regarding The WEX Health Card - Participant LOL. Fleet card transactions will also need to include the data from Level 2, such as fuel grade, cost per gallon, sales tax, and other details. Fleet Cards these are cards specifically for fleets regardless of gas station brand and are not part of traditional card networks. I am constantly being told, WE ARE UNDER A NEW SYSTEM WHO CARES??? Fleet cards can also limit the number of transactions or caps on each transaction. Just give me my money! Youll need to contact your credit card processing company. Referral Partners More information on those can be found here. At least thank me for giving you $1,000 that was meant for my 5 year olds education. WEX is comprised of three primary businesses, serving the needs of Fleets, Corporate Payments, and Health. WEX is the worst! WEX appreciates the BBB bringing this to our attention. Your WEX benefits debit card makes it easy to spend your funds on eligible expenses. Not only is the company looking at fraud, but its empowering its fleet customers to do it themselves too. You should expect higher fees to take the cards, since the base costs that your processor has to pay are higher than they are for Visa and Mastercard fleet cards. Which I upload. In the Funded Amount field, enter the amount of the money code. Specifically, you can use it anywhere with an Inventory Information Approval System (IIAS) or at merchants that meet the IRS 90 percent rule (where 90% of gross sales meet eligibility requirements). The people behind the payments. However, if your customers seek out Wex or Voyager-accepting businesses, the higher costs could be well worth it to help you secure additional business. They want my medical records to prove the medical necessity. Drivers can call 1-866-329-3471 or the customer service number listed on the back of each WEX card. I have no choice but to involve my attorney for CEASE and DESIST. WEX is complete rip-off. Their email never has any attachment of my cobra benefit but next couple of months create one for their scam proof. I just got my second invoice from WEX. Ive made several attempts to contact WEX to resolve these charges, but I was never able to reach a representative which is completely unacceptable. However, they all have different requirements and costs for acceptance. Ways to Save. Wex and Voyager rates and fees start at around 3.25%, so they arent cheap to process. We paid a bill of 234.00 5 days late and were charged a 75.00 minimum late fee. Where does it work? Referral Partnership FAQ CANNOT STRESS THIS ENOUGH!! Choose the new status. Murphy USA participates in several programs that offer you discounts on fuel. 2023 Host Merchant Services. Fleet cards go by a few different names. As a result, Wex highlights on its website that its cards are accepted at 95% of American gas stations. Wex Inc. phone and email customer support information, which meets our minimum expectations ofa top-rated customer service processor. Thats not good enough and want explanation of benefits. But any dental work or Vision appointments are denied. EVEN THOUGH ITS IN THE NAME OF THE BUSINESS? Locations accepting WEX fleet fuel cards Pay for fuel and vehicle maintenance purchases with your WEX fleet card. and wont correct it. Get to know COBRA regulations and how they impact you | WEX Inc. We are positioned to create a community that sustains and supports us as individuals and leaders, while also helping us to drive positive impact to our business. For example, a Texaco fleet card can be used at Texaco locations. Accepting Fleet Cards - How to Accept Wex, Voyager, and More show more WEX Reviews Ready for the ultimate credit card processing experience? Since they took over billing for ExxonMobil I had to cancel my account with ExxonMobil because they like to charge unwarranted late fees every month. We take great pride in providing one of the only objective an unbiased merchant account review websites on the internet. Specialized gas station systems are certified for use with BuyPass, including Verifones Ruby line and Gilbarco Passport. Merchants specifically claim that they only expressed interest in learning about fleet cards over the phone, but they soon found out that they had been signed up for long-term contracts by their telesales agent. Having issues making the most of your WEX experience? Accepting locations can be found here or by downloading the free WEX app on your smartphone To use the WEX card, the user should follow these steps: Swipe the card at the pump or inside the station Enter your driver ID/PIN # (assigned by Fleet Services) Enter the current odometer reading of the vehicle (excluding tenths) Data collection offers businesses comprehensive analytics and usage statistics. The interchange rates can be thought of as the wholesale cost theyre the minimum that a processor has to charge you just to break even on your account. Id rather just use my Spark card and get the cash back. This company didnt send me any Cobra benefit and ignored my requests. I am being told that all is done by email and there is nobody I can talk to over the phone. HOLD lets you deactivate a card temporarily. Use the secrets that credit card processors don't want you to know to drastically lower your credit card processing fees. WEXVets provides mentorship, development, and camaraderie for veteran employees, empowering them to capitalize on their unique experiences. You will be notified when new oil merchants begin accepting the WEX card. Is the Voyager card capable of restricting non-fuel purchases made by a driver if drivers pay inside the store? reply and I will get the message. I have no issues getting prescriptions. The company charges merchants 3.5% per swiped transaction, 3.5% plus $0.20 per keyed-in transaction, 3.5% plus $0.30 per phone transaction, and a variable early termination fee that appears to depend on the overall length of the contract at the time of early cancellation. For example, a gallon-per-transaction limit for a type of fuel. Partner with WEX | About | WEX Inc. If insurance coverage is available , make sure that the insurance company has processed the claim prior to the time you make your payment. Employee Resource Groups are great because it gives everyone a voice regardless of origin and background. Browse our accepting locations directory below, or use our online tool by clicking the "search accepting locations" button directly below. On the Policy Management screen, you can edit existing policies or create new policies. Unethical? They are doing this to many other businesses I found out. Level 3 data is also important for government purchases, as tax-exempt numbers and other details can be captured. WEX partners with big and small companies across a spectrum of industries, including fleet, corporate payments, and benefits, providing payment processing and business solutions that grow businesses. Hi Ana, It was my banker that advised me to contact them first. A fraud claim will require me to close my account and open another ( a couple of hours ) Purchase new checks ( more money ) advise my customers of new wire instructions ( more hours ), set up the bookkeeping files for the new account ( more time ) and monitor outstanding checks until they all clear ( more time ). Reporting often shows purchases by driver or by vehicle in addition to showing the basics like total transactions, amounts, and more. They were completely unreasonable to deal with. As of December 2016, the primary terminals that support Wex and Voyager are: The two FD machines will only work on First Data platforms, meaning youll need a merchant account with either First Data or one of its resellers. In the Hours field, enter the number of hours that must pass after a transaction before the limit is refreshed. However, now that the claims are being denied and I cannot access my account my HR Department states they cannot get involved. Focusing on diversity also means focusing on inclusion. However, Visa and Mastercard offer their own fleet. How fleet fuel cards work. * Required Field First Name * Last Name * Business Name * State / Province * UPDATE: Not menti. You can also create a profile here at CardFellow to find processors: https://www.cardfellow.com/sign-up. As he learned more about the innerworkings of the industry, rampant unethical practices, and lack of assistance available to businesses, he cut ties with his employer and started a blog where he could post accurate information about credit card processing. Fleet cards differ from commercial credit cards in a few ways. In business, time is money. Referral Partner Application Processing statements are intentionally complicated so that they can overcharge you. Do I need to contact my bank? Enter and confirm an email address. If you have your own Wex Inc. complaint to make, please do so in the comments below. Attempts to reach a representative for clarity were again unsuccessful. Fleet cards that bear the Visa or Mastercard logo can be used at any location where Visa or Mastercard are accepted. Referral Partner Permissions. Our card works at a variety of merchants. Additionally, finance charges in the amount of $75 started to be charged to my account in January 2022 and every other month thereafter. Trouble Getting Approved? According to all available information, Wex Inc. is the dominant payment processing option for fleet card acceptance. If used elsewhere, you may need to upload supporting documentation (depending on your benefits plan). NO. In the case of Wex and Voyager, the key is to find a processor that charges you as close to cost as possible. A few months later an obnoxious debt collection company starts hounding us. All this has to be illegal. The State Fleet Card (WEX) is presently administered by WEX and is accepted at over 10,500 retail locations throughout California. This company and their employees SUCK. Some cards can be set to require the employee to enter mileage at the time of purchase. The Verifone machine is universal, and can be used with many different processors. The agreement with Pep Boys continues to increase the services . In addition, your drivers will enjoy pay-at-the-pump convenience and 24/7 support for fueling and PIN assistance. It sounds like a lot of work, but it can be a quick process if you get set up correctly with a payment processor familiar with enhanced data, and use the right equipment. Who do I contact? Wex also provides point-of-sale payment acceptance options for gas stations and trucking companies to enable both in-person fleet card acceptance and virtual, B2B, Level III e-commerce. On the Card Details screen, set up the info needed for this card, including policy number and card status. That means that if you accept a fleet card that qualifies for Commercial Level III youll pay 1.85% + 10 cents at the wholesale level. Wex Inc. has a D- rating with the Better Business Bureau and is currently not BBB accredited. Fleet gas cards are a better way to manage fuel expenses for business vehicles. Please please please read reviews and stay away of this company. Our account was put on hold for late payment (this I understand) but, to get it reinstated I have answered all their queries, jumped through all their hoops and then some Do you think they will reinstate it?? Wex Inc. appears to rely on inside telesales and a W-2 outside sales team to market its services. Both private businesses and the government use fleet cards. Suspended our account for not paying 324 dollars for another contract we have never been notified that exist. A benefit offered by universal fleet cards is discounts on purchasing fuel or services at its own branded gas stations to encourage consumers to use that specific brand. WEX Inc. - Pep Boys Locations Now Accept Wright Express Card Some of the companys complaints are unrelated to its merchant processing services, but its overall complaint total indicates that its customer support department may lack the resources to resolve all issues in-house. Our card works at a variety of merchants. Fleet cards with the Visa or Mastercard logo are charged similarly to other cards, following the card brands interchange tables. (See Look up card.). They state that the co-payments to my oncologist, uroloigst and optometirst appear to be fraudulent. All Rights Reserved. But within the category of purchasing cards are several different possible rates. Step 2: Swipe Card Insert your card, and then quickly retract it out of the card reader to begin the fuel purchasing process. EFS Fleet Card World-class tools for mid to large enterprise fleets; EFS Fleet Mastercard EFS control with Mastercard acceptance; EFS Mastercard Pay Card Simplify payments for your drivers; CrossRoads Freight Card Mixed fleet fueling at truck stops and gas stations; Compare Fleet Cards Choose the best card for your fleet; Fleet Digital Payments Enter a brief description of the new policy, then click Create. If used at an IIAS merchant, simply swipe your card and it will automatically approve anything thats an eligible expense. EFS/WEx decided to debit our account and send us a check. Keep the following in mind when processing international cards: To switch between numbers and letters on your device: iOS: Tap ABC or 123 at the lower left of the screen The search results appear on the bottom of the screen. Wex Fleet Card | University of Missouri System The money code information displays at the top of the screen. ACTIVE makes the card available to use. On the customer side, fleet cards may provide a discount on gas and services or other rewards, and offer detailed reporting (some in real-time) so that owners or managers can track expenses easily and dont need to rely on receipts turned in from employees. We have never had any association, account, conversation or any dealings with this company or their client Intrepid Potash until the money was taken via 2 ACH debits to my account. This does not compare favorably to our list of best credit card processors. On your side, as the business accepting a fleet card for services or products, the main difference to be aware of is that purchase options are limited. WEX fleet cards are used by more than 11 million vehicles worldwide. For Mastercard and Visa, work with a processor who can help you qualify for Level 3 enhanced data rates so that you can actually lower the cost at the wholesale level. The author and publisher shall in no event be held liable to any party for any direct, indirect, punitive, special, incidental or other consequential damages arising directly or indirectly from any use of this material, which is provided as is, and without warranties. Click Look Up Cards. Given the companys complaint total and resolution ratio, we have slightly adjusted the BBBs rating. Most horrible experience with fuel cards. Click Limits in the top menu, then Update Limits. Wex has made many acquisitions, including eNett, Optal, and benefitexpress. I want to make a difference and make people feel like they belong here and WEXPats empowers me to do that by giving me a community of people who have the shared experience of immigrating to a new country for work and the passion to make the transition easier for others. Corporate Office To create a new policy, click Policy Management in the top menu, then Create New Policy. Something seems very illegal about this and Im certain ExxonMobil is going to see an exponential reduction in revenue because of this overly aggressive, profit driven harassment of card holders. As a result, standard interchange rates that are the standard of such networks are not applicable. How to Set Product Policy Limits on Your EFS Fuel Card EFS Fuel Card: How to Add Policy Prompts Contact Customer Support 1-833-CALL-WEX 1-833-225-5939 Customer Support Request You can also reach us by filling out a quick form with information to assist you. Set the Validation type, then click Next. It is a shame, I was a client for about 20 years. It gets billed to the card. Since Voyager and Wex are not affiliated with the major credit card companies, youll need to set up special applications within compatible equipment. What if additional documentation is required?