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Can I manage my Clipper account and pay my transit fares with my phone? Vista Class Located on the upper deck of the vessel, Vista Class offers leather seats with top deck panoramic views as well as ample table seating for small groups. What should I do if my card is lost or stolen? If you know that your Clipper card is not damaged or defective, call Bay Wheels Opens in new window at 855.480.2453 to see if theres an issue with your account or an issue with the equipment at the bike share station. At check-in, bikes must be stripped of any packs, tire pumps, water bottles, etc., and a Bicycle Acceptance waiver must be completed and signed by the passenger. Can two people use the same card at the same time? You have up to 6 months to spend down your balance, so you can load the funds. Our cancellation and refund policy for all trips booked on the San Juan Clipper fast ferry and all associated whale watching tours is the following: Standard Fare:Fully refundable for cancellations received 2 or more days prior to travel, non-changeable/non-refundable within 2 days. Loading Value | Clipper 2023 Clipper Vacations. On a successful tag, your Apple Watch will beep, and lights and a Travel OK screen will appear on the machine. Check Clipper News for holiday or modified hours. Yes. Yes, there are two classes of seating for our whale watching tours, Standard (non-window aisle) and Premium (window aisle) seating. Free Wi-Fi is available in both our Seattle and Victoria, BC terminal. The following cannot be used on iPhone or Android phones for fare payment: The Clipper Customer Service Centers at Embarcadero BART/Muni Metro station, AC Transit, and the Bay Crossings store are open with limited hours. Please note that all passengers arriving in Seattle from Victoria will then go through a final clearance by U.S. Customs and Boarder Protection at the Seattle terminal. Key Clipper information translated to Spanish. If you choose to provide bank account information, it may take up to 10 business days for Clipper to collect payment. If your card is found to be defective through no fault of your own and you have had it for less than a year, we will replace the defective card and restore your balance free of charge. Pay With Passengers will board the vessel after clearing through U.S. Customs and Border Protection Immigration processing. Choose to stay logged in or to log out. Vista Panoramic Upgraded window seats in Vista Class. If you add value to a plastic card using the Clipper app, it will take as long as a card normally does for the value to be available. Please reach out via our Contact Us page with questions and we will assist as quickly as possible in responding to your inquiry. Open the Clipper app and select the card you want to set up for Auto-Reload. Smashed minivan adds to San Jose neighborhoods frustration, concerns about safety: Roadshow, Is there a different reason for debris problem on 101 that cant be swept away? When you board or tag on, you are charged the maximum fare, and when you tag off, the difference between the maximum fare and the fare you should pay is credited to your card. Youth 5-18 years old get 50% off with a youth Clipper card. In addition to receiving great hotel rates, you also benefit from a special discounted ferry fare if you add a hotel to your booking. See the Google Pay How-To page for more details. I called Clipper customer service and all I was able to find out after they located my supposed card via an old address (I wasn't great about updating my address and I've moved quite a bit) and my partner's clipper card is at the same address. For single rides, adult Clipper cardsget a 6.25% discount on cash value rides by buying $48 worth of value for $45 or $64 worth of value for $60. Or get help resolving other issues with your account. Many transit agencies offer some type of 31-day pass for your convenience. PDF CONNECTION (RTC) Clipper Discount ID Card If you are setting up Auto-Reload for a transit pass for the first time, Clipper will charge your credit card or bank accountbeforemaking the pass available for you to pick up. The card reader at Caltrain stations. If you are setting up automatic reloading (Auto-Reload) with a bank account, allow an additional 10 days for value to be available. Once one type of value is loaded onto the card, it cannot be converted or exchanged for a different type of value. After your second tag, the card reader will display a message that your initial tag was refunded. Paper Tickets But if a customer already has value on his/her card, that value should not be removed. For iPhones, theantenna is in the top third of the phone. Final boarding is 15 minutes before the scheduled departure time. For all other cards on your phone without HVD, value will be available immediately. If your next order will cause your Clipper card to exceed the $300 maximum balance, Clipper cannot load the funds to your card. We encouragevisitors to planahead and add Clipper to theirphone in advance of arriving to the stationinstead of having to wait in lines to buy a paper ticket or Clipper card at the station. Am I reloading this wrong online? ENTERING THE UNITED STATES: US citizens and US Lawful Permanent Residents do not need to provide proof of vaccination upon entry back into the US. Once you hear a single beep that means youve paid your fare and are good to go! This means anything that is considered a felony in Canada, even if it is not a felony in the U.S. While Clipper is used to pay for BART, it is not a BART product. She went from going into the office four days a week via Caltrain to working from home, because, well, you know COVID. The correct fare will be automatically deducted. Please contact our expert reservations agents to inquire about discounts for group bookings of 10+ guests. Enhanced Driver License or an Enhanced ID Card (EDL/ID) applicable to, An original or copy of his or her birth certificate. ADVANCE Fare Round-Trip only: Advanced purchase fares must be purchased a minimum of 2 days prior to travel date, non-refundable. If it is damaged, however, you will need to pay the $5 fee for a replacement card and restoration of your balance. Even a misdemeanor Driving While Intoxicated conviction (DUI/DWI) is considered a felony in Canada and could result in you being denied entrance into Canada. Should you miss this announcement, our crew will make sure you receive a parking validation ticket when arriving back at Pier 69 in Seattle. Clipper card pending passes cash value. "It's overwhelmed our ability to process the applications." The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. You may also reach our call center between 7am 7pm Mon-Fri at 800-888-2535. If one does not use the Clipper card for six months, it can be frozen. Cash value and transit passes are not interchangeable. For example, if you have an AC Transit 31-day pass that expires on May 12, the new pass will not become active until the first time the card is tagged AFTER May 12. When will I be charged for my Auto-Reload value? No, there is no smoking or vaping onboard the Victoria Clipper V or San Juan Clipper. Where To Use | Clipper The most you can load online at any one time is $255. 3 1 1 Sponsored by Beverly Hills MD How to: Fix thinning brows. To add a card to your Android phone, open Google Pay and click the + sign. The Victoria Clipper V vessel is a passenger-only ferry. Due to limited loading capabilities, motorized scooters are typically not allowed in the cabin and are instead stored on the outside deck. During the summer during double sailing days, there is a luggage storage area at the Seattle Clipper terminal where you can store your luggage (for $10.00 per bag Credit Card ONLY, cash not accepted) while you see the sights in Seattle. Failure to provide such evidencemay make you inadmissible to Canada. Otherwise, you will be logged out automatically. Center the card or device over the "Tag Here" graphic on the screen. Everything you need to know when you travel with Clipper! We will automatically send a declined payment notice to the email address in your Clipper account. Children from countries other than the US or Canada will require a passport and possibly a Visa. If your Clipper card on your phone does not work, please contact Clipper Customer Service at 877-878-8883. If you store your card in a wallet or near chip-based cards that use radio frequency information, remove it and tag it separately to the card reader. You can get BART HVD tickets only by setting up Auto-Reload or purchasing them through your transit benefit program. New to Clipper? The money is still missing. For more information, visit Sales and Service Locations. Be sure to review the paper ticket fare chart at the station. They are: Economy Class Situated on the lower deck of the main cabin, Economy Class offers locally sourced food, spirits and beverages available for purchase as well as an onboard gift shop. Riders are also able to add enough fare to a paper ticket to exit the station usingadd fare machines located inside the paid area. He started his journalism career as a sports editor in Iowa in 1975. How can I set up my card to automatically reload? When booking online, please mark the box noting that a guest will require standard wheelchair assistance and contact us with any questions so that we may add a note to your reservation. Note: If you are requesting a refund for unused transit passes and/or ride books that were loaded to your Clipper card in error, cancelling your card is not necessary. If you do not receive your transit benefit value by the first day of the benefit month, please contact Clipper Customer Service at 877.878.8883 (TDD/TTY 711 or 800.735.2929). Otherwise, you will be logged out automatically. Upon arrival at our Victoria terminal, youll clear both Canadian Immigration and Customs at the same time. If you have a question or comment that invoves Clipper, please contact Clipper Customer Service: Clipper Customer Service: Weekdays: 7:00 am - 7:00 pm Saturdays:7:00 am - 4:00 pm. There are three seating classes on the Victoria Clipper ferry. Try tagging your card again. The top outdoor viewing deck of San Juan Clipper is open and available to all guests during our trips and has bench seating but is not used for reserved seating. There are no discounts available at the BART vending machines. To order a Clipper card, visit Get Card. If you are a booked guest, you can quickly change or confirm your seats by visiting our seat selection portal. Make sure you always have a current email address on file. After the end of the sales window, be prepared to pay your fares with cash value. If you dont have an international data plan, be sure to disable your phones data settings until you can find a hot spot to avoid charges. Pay With Choose to stay logged in or to log out. You may also call us at 1 (800) 888-2535 (7am 7pm PT, Mon-Fri) and a reservations agent will return your call to assist you as soon as possible. The Victoria Clipper V can accommodate both standard and motorized wheelchairs on the main deck of the vessel. A couple of things have to happen before you can use the value. Key Clipper information translated to Chinese. This site is protected by Google's invisible reCAPTCHA. I'm visiting the Bay Area. Clipper Customer Service 877.878.8883 TDD/TTY: 711 or 800.735.2929 Monday-Friday 7 a.m.-7 p.m. Saturday 7 a.m.-4 p.m. You can use our automated phone service 24/7 to check balances and pass expiration dates. Please make sure you have reviewed the ID & Requirements required by the Canadian government prior to arriving at our Seattle terminal. Please plan accordingly and allow sufficient time. Note: These locations cannot replace RTC cards or cards associated with an employer, school or other institutional program. You cannot carry firearms, ammunition, explosives or any other form of goods considered dangerous on board the Victoria Clipper or San Juan Clipper ferries. See the, To add a card to your Android phone, open Google Pay and click the + sign. You can order a card and value online but note we can only mail cards to domestic addresses. I was charged the wrong fare. On our international route, the Victoria Clipper V also offers onboard duty-free sales. Roadshow, Kudos to Caltrans for following up on drivers complaint: Roadshow, With just 2 cameras, a Texas city controlled traffic at many intersections: Roadshow. You will still need to use your plastic Clipper card for this. On a successful tag, lights and a "Travel OK" screen will appear on the machine. Can I load value on my mobile phone at a transit agency ticket office? This means we couldnt process your payment for automatic reloading. Student EasyPass Program Updates | Parking and Transportation By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. 2020, Metropolitan Transportation Commission. Health, Security and Passport checks are done at the ticket counter for all Seattle Victoria passengers. This page includes balance protection, online accounts, and card cancellation. Muni Fares & Passes. redditads Promoted Interested in gaining a new perspective on things? If you are signed up for automatic reloading or if you order your pass online or by phone, Clipper will automatically add the new pass to your Clipper card the next time you tag, after the original pass has expired. Had to call a couple of weeks ago, and got a live person really quickly. If you forget to tag off, thats the fare you will pay. Please allow ample time in your schedule to check in required luggage. All checked luggage items must be fully closed and contained (no protruding pieces or unclosed parts) to be accepted. Seating class changes between Standard and Premium seating will require agent assistance. To add value to your Clipper card, open your mobile wallet on your phone. Follow these step-by-step instructions on how to add value to Clipper in Apple Pay and Google Pay. Bicycle space is highly limited on both vessels and treated on a first booked, first served basis. Please visit theGovernment of Canadas websitefor more information. Requires iPhone 8/Apple Watch Series 3 or later. Check out our sample Victoria Clipper V gift shop menu. My transit benefit program told me they sent you the money. In order to book using your travel credit please reach out to a reservations agent using our contact us form. Clipper is an all-in-one transit card that keeps track of any passes, and value that you load onto it, while applying all applicable fares, discounts and transfer rules. Some stations have machines that are cash only, while other stations offer add value machines that accept credit cards. Hotel Package: Non-refundable within 4 days of travel date. You can also stop at a transportation information booth to buy a card and load all types of value, including the Muni Visitor Passport good for 1, 3 or 7 days of unlimited rides on San Franciscos transit system. Heres how long youll need to wait to pick it up: If you need to use your value right away, reload your card in person at a retailer, staffed location or self-serve machine, and youll be able to use it immediately. Load cash value at self-serve machines (including BART ticket machines), retailers, transit agency ticket offices and Clipper Customer Service Centers or online, by phone or through your transit benefit program. Update your spam filter by adding custserv@clippercard.comto your list of approved email addresses. For all cards (plastic and cards on your phone) with BART HVD, value will be available in the normal reload time frame. Caltrain. Have others had this problem with funds being frozen or seemingly disappearing from your Clipper card? Privacy Policy. Clipper: Clipper is the all-in-one transit card for the Bay Area. Weekly and monthly passes are not available. Monday-Friday 7 a.m.-7 p.m. Saturday 7 a.m.- 4 p.m. custserv@clippercard.com. You can use Clipper cards on all Bay Area transit agencies. This might take a few seconds. I add that if you use cash value on a Clipper card, you are limited to a maximum of $300 cash value on the Clipper card. Contact your programs administrator for instructions on replacing a card. Dumbarton Express. When it is, you will have to pick it up by tagging your card to a card reader, which will load the value onto your card. Online, I can only see our last three months of transactions, and Im sure all $100 didnt go into two cable car rides and one bus trip. As others have said, it's RFID interference with other cards that's likely the problem. Please provide ages for all child passengers, Seattle to Victoria overnight hotel package, special discounts for children and military personnel. Within each class, there are upgrade sections as well. After 6 months, youll need to call Clipper Customer Service at 877.878.8883 (TDD/TTY 711 or 800.735.2929) for assistance. Can I get a card at an airport? I set up Auto-Reload, but its not showing up in my online account. Find out about Clipper cards, visitor and monthly passes, rates and discounts. If you are picking up your value on a bus or a Muni light-rail vehicle, allow up to 5 days. The excursion fareis $6.40 for Clipper and $6.90 for paper tickets. Buses can take another day or two to receive your order because they have to connect to the server in the bus yard. BART isparticipating in the new Clipper START means-based fare pilot program, which is administered by the Metropolitan Transportation Commission. U.S. Immigration/Passport Control will start processing passengers at least one hour before departure. The Clipper call center is open Monday through Friday, 7 a.m. to 7 p.m., Saturday 7 a.m. to 4 p.m. You may experience longer than normal wait times. If you are using a Clipper card (both with plastic card or on your iOS or Android smart device): When you get to the fare gate, you simply need to tag and go to pay for your ride. Learn more about Clipper START and how to apply here. Help | Clipper You will need to tag your card to a card reader or ticket machine to activate it. What if my Auto-Reload payment fails or the card reader says "BLOCKED BAD DEBT"? We do allow walk-up day-of guests to purchase tickets if space allows. How do I pick up the value on my clipper card? : AskSF - reddit Check out our virtual tour of the Victoria Clipper V! In your Clipper account, select"Add Value" and selectTransit Pass then BART and then the amountof HVD you want. Thank you! Clipper A Clipper card makes it easy and affordable to ride VTA with free two-hour transfers. If you purchase value for your Clipper card online or over the phone, it wont be available immediately. U.S. Immigration . Set up is easy and can be done on the spot or in advance while you are at home. ), the DO WHILE construct terminates and control passes to the statement immediately following the ENDDO. To use your plastic card, locate the Clipper reader and tag it by holding it flat against the Clipper logo. Why isnt it on my Clipper card? BART is working to install Add Valuemachines that accept credit cards at all stations systemwide. You can also modify your booked seats at anytime by visiting our seat selection portal. We took that balance and put most of it onto our Clipper cards, for the day that we would once again ride the rails. Why does adding value to one's Clipper Card online take so long? All discounts are set up in advance through Clipper. 5 6 6 comments Best Add a Comment BooksandPandas 1 yr. ago I would give them a call! Be sure to call your bank and credit card companies before departing to avoid any surprise charges and to inform them of your travel plans to prevent your card from being deactivated. Q: Im taking VTA, and *ding*: you are down to less than $1 on your Clipper card. On board the Victoria Clipper V ferry, A selection of locally-sourced meals, such as handmade sandwiches, yogurt parfaits, muffins and light snacks available for purchase on board. With the start of the school year, "we had an avalanche of youth apply for the cards," said Clarence Johnson, spokesman for AC Transit. News; Twitter Twitter, Opens . Both discount and regular Clipper cards can be ordered and managed online. Please check out this 2022 guide to Seattle whale watching. If you are going to ride the Cable Car, ferry, or buses, put Clipper on your phone. For your guests traveling to Canada, please read our ID and Requirements page carefully before booking travel. YES! You can use them to load and reload cash value and passes and take advantage of any available transfers. Pet space is highly limited, so we strongly recommend you book in advance and use our Contact Us page to inform us of your pet travel plans. Please enter the ages for all children 18 and under. Loading Value and Automatic reloading. Using Clipper | Clipper What happens if I tag on, but I change my mind? If you don't have a pass on your card, it will deduct the discounted fare from the cash value on your card and apply any appropriate transfer discount. We do allow walk-up day-of guests to purchase tickets if space allows. So if your primary funding source is declined, your order will be charged to your backup card. You are required to pass through U.S. Immigration/Passport Control before boarding any departure from Victoria. Key Clipper information translated to Spanish. If you hear three beeps, you do not have sufficient value and need to add more value to your Clipper card. Q&A: Highway 101 express lanes opened Friday. When you first set up automatic reloading, the process is not complete until we confirm your payment source is valid and you tag your card to a card reader or fare gate to activate automatic loading.
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