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Turned off 5G to force everything onto 2G. Then I changed the USC with the USW-Switch and now everything works fine Maybe someone else is facing the same problems. Work fast with our official CLI. I had to remove the machine from the domain Before doing that . When you say " you just need to make all subnets routable" - can you be clearer. and when reading about the provisioning part of unifi I felt like this could become complicated. I'm excited to be here, and hope to be able to contribute. Return list of new vouchers. I thought that is where the new device expect the unifi controller. Please read and understand the rules in the sidebar, as posts and comments that violate them will be removed. So the controller lives on a VLAN, but is accessible from the untagged VLAN 1 through an L3 device (UTM). And out of the box, Unifi gear is preconfigured to resolve the FQDN "unifi" to provision to the controller, hence the DNS record? Lol. When your networks are routable and can communicate, it won't matter what VLAN they are on, they will be able to communicate with the controller, the important part is to have a DNS entry for "unifi" on the DNS server that services both the untagged VLAN and the destination VLAN you want to move APs and switches to. Or just to hide your identity on the internet. but can cause the issue of users disconnecting or unable to join the network with the message 'wrong password', even if the . Please contact the moderators of this subreddit if you have any questions or concerns. The problem is resolved and it has now been 3 days without a single drop. When I use inSSIDer to scan they are on two other channels. I think I already ran into that Problem, the last time I was updating my UniFi Devices, but then have been busy with adopting that switch after resetting (glad I found your article ;) and forgot it. unifi Tells the controller to create a backup archive that can be downloaded with download_backup() and Minimum RSSI Minimum RSSI sets a signal strength threshold for each individual AP. UniFi optimizes the default settings to maximize client compatibility and connection stability. Nothing changed. Have controller 6.0.43 running. Useful when the the default value in the script. Otherwise everybody, who's connecting a Cloud Key this way, will ran into that problem. When the invitation is already accepted, you will need to go to Client Devices in the network app and revoke the access. IT Hardware, Licensing, and Solution Design, https://help.ubnt.com/hc/en-us/articles/204909754-UniFi-Device-Adoption-Methods-for-Remote-UniFi-Controllers, Going 10Gig with the Ubiquiti UniFi US-16-XG Switch Review, vCenter OVF Import and Datastore File Access Issues, HPE Simplivity Upgrade Manager Access Denied, Incorrect Credentials, VMware vSAN All VMs inaccessible after graceful cluster shutdown restart, Memory Deduplication on ESXi with Transparent Page Sharing, How to force Windows 11 22H2 Feature Update, Digitally Accurate Inc. - Calgary IT Services, Solutions, and Managed Services. For most of us, this step should be pretty straight forward. Then from there, configure your DHCP/DNS to use that as the domain for IPs issues, DNS records, etc. I run a Sophos XG in front of the unifi switches but I realized that I can't set up an A Record without a suffix. But it's worth packet capturing to see if it's an ARP issue. Good question. Except it isn't. I am a bot, and this action was performed automatically. Gets the current state & configuration of the given device based on its MAC Address. EVT_AP_RestartProc and was challenged. We recommend using a UniFi OS Console for the simplest, most streamlined adoption process. The setup is not that complex at all. This way, when a UniFi device is attached to the network on the default untagged network, the only thing it has access to is a DHCP/DNS server, and the UniFi controller which resides on a different subnet. Thanks for Everybody's Responses and suggestions while trying to troubleshoot the error. Devices: View your UDM and any other UniFi devices you have joined to it: Access Points, Switches, etc. You can also copy the link and open the Wifiman app directly. This made no difference. To start with: Use channels 1,6,11 to avoid frequency overlap. All 5GHz clients remain connected with no issues on the same AP's. I'm now on a path to figure out what change started this adventure and what the technical details are for my own education. What do you recommend? I have two different versions of US-8 Switches (USW-8P (old) | USC-8P (new)). Changed Ports to make sure it is not a Port issue. Should be something similar under insights on the web interface. In UniFi Video webUI, navigate to the Cameras section, and click on the corresponding camera to open the configuration pane. One user reported that enabling IPv6 on a UDMPro was necessary to have the Teleport feature working in combination with KPN as the cellular phone provider. In this post, Im going to go over how to do this, as well as troubleshoot if something should go wrong. UniFi Smart Sensor Review Everything you need to know, Getting Started with PDQ Deploy & Inventory, Automatically assign licenses in Office 365. hi, I tried to connect to UDR with IPV6 enabled, It works so far wit my Android phone but without internet connection. Once I turned it off and restarted everything it was good and back to normal. Copy the link and send it to your mobile device for example. Cookie Notice Keep in mind that you must make the controller available on both the untagged provisioning VLAN 1, as well as the new custom management VLAN as well. TLDR: All of my 30 wireless clients disconnect and immediately reconnect every 20 minutes. In my example above, I have very restrictive firewall rules on the firewall that is routing the different VLANs and subnets. The issue is lan wide across both of my APs. 604800 seconds since the day a bought them, UDMPRO beta 1.9.0-12 - previous betas had same issue. If you're not running band steering then connect the devices that are capable up to 5G and forget the 2G as needed. Thanks Stephen. Unauthorize a guest based on his MAC address. Running 6.5.55 and these options have moved to Settings > Network Application > Console Settings. Those are EOL, I believe firmware has been sunset for them so seems like a good time to replace/upgrade the APs. I would like to see the clients that connected at some point to my WiFi since my controller first started managing the network but I can't find a way to do it. different changes but not change in the end result. Are you sure you want to create this branch? Hopeful that I'll find the problem and a solution soon. For whatever reason, the PoE injectors would supply power but the data would intermittently cutout or the PoE injector would have to be unplugged and plugged in again because it locked up. I'll keep trying different things and searching for a solution. Opens a new window. Great, worked as described in Android as well! Statistics: View Deep Packet Inspection data, client usage, and traffic statistics. Are the devices on a different network (eg, a different building served by a different ISP)? Many Git commands accept both tag and branch names, so creating this branch may cause unexpected behavior. It uses the WireGuard VPN protocol, which is commonly used by large VPN providers, like NordVPN or Surfshark. Ill show you how to fix UniFi devices disconnecting. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); LazyAdmin.nl is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. I'm in 6.0.28 with client history retention data set to infinite. Will give a feedback after reset and restore of the Cloud Key - when I'll find time to it. I bow to your all knowing wisdom and knowledge. This is an unofficial community-led place to discuss all of Ubiquiti's products, such as the EdgeRouter, UniFi, AirFiber, etc. On Wi-Fi its working. In 7.1.61 the Override Inform Host setting is in Settings > System. I'm wondering if it may have been corrupted, if it was reset without a proper shutdown. It should have a .unf extension for later restore. No software or firmware update, no significant network or firewall change. Opens a new window, I made the change as well and will monitor. thx This topic has been locked by an administrator and is no longer open for commenting. Also, so that if any other devices were plugged in, they wouldn't have access to any network resources. In my case I'm using a Sophos UTM firewall and UniFi switches, but the setup will probably vary from person to person. As per this link, they are on the newest version: Pattern to discern, what bands are the devices that are "disconnecting" connecting up to? This really is an interesting issue. This leads me to believe the issue isn't a client issue, but an AP or Unifi Controller issue. Not at the moment. Typically, VLANs are different networks and cannot communicate with each other unless you have a gateway or router, that routes packets and allows the different VLANs to communicate with each other. PoE switch or injectors? unifi mdns, on Fix UniFi Devices Disconnecting/Adoption Failed. I always try to make my reviews, articles and how-to's, unbiased, complete and based on my own expierence. This topic has been locked by an administrator and is no longer open for commenting. If it was a failed upgrade, you should be able to reset it and restore a backup to get it to the state it was in prior. USG 3P not showing on devices. UniFi Teleport allows you to create a VPN connection with one click from your mobile device to your home network. The odd dropouts tend to happen to all devices Ive looked at, primarily Windows laptops and IOS and Android phones. Im facing exactly the same problem with GSM. You need to hear this. What channels are you using for each band? It's just a consideration that needs to be taken in to account when updating the infrastructure. then be used to restore a controller on another machine. If you havent already been descriptive in your post, please take the time to edit it and add as many useful details as you can. First I was updating the CloudKey. I tried but WiFiman/Teleport does not deliver a working connection without a WiFi connection. "test.dns.com" resolves fine if set up as static dns host in Sophos. I really regret, I've changed my network setup to Ubiquity. By having a functioning provisioning network and subnet on VLAN 1, the devices can obtain their configuration, and provision from there. After LastPass's breaches, my boss is looking into trying an on-prem password manager. If you are running a lower version, then make sure that its up-to-date. If you havent already been descriptive in your post, please take the time to edit it and add as many useful details as you can. After LastPass's breaches, my boss is looking into trying an on-prem password manager. Hi Team, Changes Made:Disable Fast roamingSet First AP to Channel 3 and Second AP Channel 11Change from channel width from HT20 to HT40Split the option to combine 2.4 GHz and 5 GHzDisable All Advance Feature under Site SettingDisable DPI Scanning, Changed from DHCP to Static:Gateway\DHCP: 10.0.0.1Cloud Key: 10.0.0.9AP1: 10.0.0.4AP2: 10.0.0.6. Both AP's does it at the same time, but all the 5GHz clients stay connected.This is the current Firmware, with some extra detailed copied from the controller. This can be for a number of reasons such as reducing the security vulnerability footprint, customizing for specific customers or environments, or we just like to change it from the default VLAN. I have this same issue. In this case, the IP address of my UniFi controller is 10.0.0.5. A simple tester might not give you all the information you need or might give a false positive for a cable being good. I have checked their physical connections, inspected the switches for faults, and patched two of the units to a different switch. I could set up a static dns entry in Sophos like "unifi.local" which does resolve fine. When deploying a new UniFi network using Ubiquiti UniFi hardware and the controller, you may wish to change the management VLAN, and/or the VLAN that the hardware uses to communicate with the UniFi Controller. Gets a list of port overrides, in dictionary format, for the given target MAC address. But unfortunately it seems to be restricted to mobile devices with a WLAN connection, so when there are no nearby WLANs Im out of luck. We have a client using Unfi APs. And as, So you've purchased some Ubiquiti UniFi hardware You have configured it, possibly even changed your, When using VMware vSphere, you may notice vCenter OVF Import and Datastore File Access Issues, when performing various tasks with OVF Imports, as well as uploading and/or downloading files from Read More, When attempting to log in to your VMware vCenter using the HPE Simplivity Upgrade Manager to perform an upgrade on your Simplivity Infrastructure, the login may fail with Access Denied, Read More, When using VMware vSAN 7.0 Update 3 (7U3) and using the graceful shutdown (and restart) of your entire vSAN cluster, you may experience an issue resulting with all VMs inaccessible Read More, Today I want to talk about Memory Deduplication on ESXi with Transparent Page Sharing (TPS). Flashback: March 3, 1971: Magnavox Licenses Home Video Games (Read more HERE.) It is entirely possible that somebody damaged some cables around the site. Can a new 2.4 client join the WiFi while the problem is occurring? A step by step would really be helpful. Adoption is the process of connecting a device to the UniFi application that will manage it. Disabled Storm Control and Auto DoS. I switched from an AP AC HD to a 6 LR two days ago and the issue is constant for many clients . The software worked fine for the first year we had them in operation and nothing I am aware of precipitated the problem. This is because it cant contact the controller after it changes its default management VLAN to the new one you specified. Is there a way i can do that please help. I'll try turning that off. I think it might be one of the Arduino libraries that is causing this grief. These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. That would do it. Glad to hear if the post helped! The Untagged network is strictly locked down and only allows traffic to the controller in my environment. I was nearly in despair to get a switch back running, after resetting. This type of problem really shows up with real time video streams - video conference/watching twitch etc. UniFi teleport is mainly used to route your traffic through your own home network. The issue seems to be all resolved now, after unchecking that setting. Not reachable means the webinterface. Turned off roaming, band steering, PMF and 2G/5G data rate control. After this step, hopefully all goes well. They help us to know which pages are the most and least popular and see how visitors move around the site. When deploying a new UniFi network using Ubiquiti UniFi hardware and the controller, you may wish to change the management VLAN, and/or the VLAN that the hardware uses to communicate with the UniFi Controller. By the way, I have another blog post covering the best adoption methods for UniFi, check it out here: The Best UniFi Device Adoption Method. Create voucher for guests. So, first interaction here, so if more is needed, or if I am doing something wrong, I am open to suggestions or guidance with forum ettiquette. And what are the pros and cons vs cloud based? There isn't any pattern to discern, and it seems to happen several times per hour. LazyAdmin.nl is compensated for referring traffic and business to these companies at no expense to you. I made the changes so that the one Uses channel 1 and the second uses Channel 11. Can a new 2.4 client join the WiFi while the problem is occurring? How long have you had the issue? API . Like Jeff I have spent days trying to get this setup with unifi switches and AP and a pfSense firewall. After LastPass's breaches, my boss is looking into trying an on-prem password manager. You will need to create a normal VPN server. Any suggestions on how to fix this or better troubleshoot the situation? But then I need to change the inform address on every new device via ssh to "http://unifi.local:8080/inform. I'm using a software controller.I will move all of the units to a separate switch today and check out all the hardware. I wanted to know if i can remote access this machine and switch between os or while rebooting the system I can select the specific os. Most recent firmware is causing issues for quite a few APs especially in the 2.4 band. After you double check, you can click apply settings towards the bottom of the page. Additionally, they are experiencing trouble with three of their switches, which required a reboot to . My ring video doorbell which is wireless has a pattern of disconnecting at 58 minutes past the hour 6.58, 3.58, 4.58 etc. You don't have to console into a Unifi switch for example to set the controller FQDN for provisioning? My AP-HD handles most of them, with two Nanos (ie different chipsets/firmware) picking up a handful. Unifi Wireless clients disconnecting randomly Posted by emac808 on Mar 5th, 2020 at 1:19 PM Solved Wireless We have a client using Unfi APs. Requires the user's 24 digit user id, which can be gotten from get_radius_users(self). However, the issue seem to affect all of the units onsite, including these two. Please put all off topic and picture posts in the weekly off topic thread that is stickied to the top of the subreddit. In this article, I will explain what you need for UniFi Teleport and how to use it. secure Your daily dose of tech news, in brief. To continue this discussion, please ask a new question. Especially not as clear with the Controller GUI refresh. Once the device is provisioned and attached to the UniFi controller, you can configure it to use a different VLAN as its management VLAN. controller. All we need to do is enable the feature in the UniFi Network app. Disable Fast roaming Set First AP to Channel 3 and Second AP Channel 11 Change from channel width from HT20 to HT40 Split the option to combine 2.4 GHz and 5 GHz Disable All Advance Feature under Site Setting Disable DPI Scanning Changed from DHCP to Static: Gateway\DHCP: 10.0.0.1 Cloud Key: 10.0.0.9 AP1: 10.0.0.4 AP2: 10.0.0.6 Thanks. Hi Team, I used a similar setup having been learning UNiFi's native VLAN idiosyncrasies, and wanting a MGMT VLAN that was not the default native VLAN1 UNiFI employ. Also, check firmware release notes for your version and see if future release notes mention fixing connection issues. Nord VPN is often used from home, to unlock Netflix content for example that is not available in your region. The hotfix worked, but now we're having the same problems again, even if the endpoint protection is uninstalled. Some of them are exposed and sadly some people won't inform you when they make a mess.Alternatively, will just start by factory resetting them one by one. Thanks for posting on r/Ubiquiti! Thats very convenient, such a one click VPN, especially to easily connect to my home devices from a remote location. Returns a list of all RADIUS users, name, password, 24 digit user id, and 24 digit site id. We have three UniFi AP AC LR hotspots and they are working fine, but the controller software (5.4.11) says the devices are disconnected. Open the UniFi Network Controller Goto Settings > Teleport & VPN Enable Teleport Enable UniFi Teleport You only need to generate a new invitation link (4) after you have enabled Teleport. If you see people spreading misinformation, trying to mislead others, or other inappropriate behavior, please report it! If you see people spreading misinformation, trying to mislead others, or other inappropriate behavior, please report it! Rudy, could you expain What exactly you configured on your Devices. Stephen Wagner is President of Digitally Accurate Inc., an IT Consulting, IT Services and IT Solutions company. I had to remove the machine from the domain Before doing that . I've followed the Ubiquiti troubleshooting guidelines in this document: https://help.ui.com/hc/en-us/articles/221029967-UniFi-Troubleshooting-Connectivity-Issues#intermitten and disabled all the advanced features (Band steering, Minimum RSSI, Connection monitor, Auto-optimize network, High performance devices, AirTime Fairness) but that didn't help. Rebooting the AP to temporarily resolve the issue would seem to eliminate interference interference would still be there after the reboot. However, while Read More, If you're like me, you want to make sure that your environment is as optimized as possible. At exactly 20 minute intervals my wireless clients disconnect from any of my two UAP AP Lite, then immediately reconnect. So this is a behavior, which should be corrected by Ubiquiti, I would say. All subnets? As for your question, on my internal network I have a full Active Directory configured with a domain name. Fix UniFi Devices Disconnecting by Force Overriding Inform Host After signing in, navigate to Settings > Controller. Is it as secure as using Nord or Nord Layer (business)? This is a strange one that I believe has been happening for the past two weeks. You can also subscribe without commenting. Disconnect and then immediate re-connect, there must be a firmware issue some where. But I do find it disturbing to see other AC products on the list. I added a "LocalAdmin" -- but didn't set the type to admin. I had to remove the machine from the domain Before doing that . airplay The link can only be used by one client device. Your daily dose of tech news, in brief. You can find all the different adoption methods available here: https://help.ubnt.com/hc/en-us/articles/204909754-UniFi-Device-Adoption-Methods-for-Remote-UniFi-Controllers. I did it my way so that any UniFi device could be plugged in to an untagged network port, and be able to be adoptable. I would like to see the clients that connected at some point to my WiFi since my controller first started managing the network but I can't find a way to do it. Press question mark to learn the rest of the keyboard shortcuts. I have been on the support sites and have systematically made Are you using a cloud key or software controller? When the issue occurs, does it affect all APs at the same time? Constant disconnects on all devices in the house. Privacy Policy. Thank You, I was almost giving up on my USG and AP. Il check the IPV6 option. Please note that my UniFi controller only has one static IP address on the custom management VLAN. Some does it disconnects a lot, some days not at all. Make the native VLAN rotuable was the key. This subreddit is here to provide unofficial technical support to people who use or want to dive into the world of Ubiquiti products. UniFi Video is a legacy product line. Ok i just read that it does happen on both AP's at the same time. As per my understanding from the users, this has been ongoing for a while prior to me getting there. If the device never contacts the UniFi controller in the first place, then the device isnt able to contact the controller on the untagged VLAN 1. For me it seems, that you`re always sawing on the branch you are sitting on. We've uninstalled drivers, completely deleted them. Does the problem occur on both AP's at the same time? Set client alias. I find using the A host record the easiest way to do this. IT, Office365, Smart Home, PowerShell and Blogging Tips. devices disconnecting Maybe, gear with a real support system other than forums? Its been very frustrating, definitely making me think of switching networking gear. Perform all pull requests against the development branch. The radios on the access points would continue to function, and the issue was not present, at least for me, in previous releases of the UniFi controller. Welcome to the Snap! I realized I messed up when I went to rejoin the domain Please contact the moderators of this subreddit if you have any questions or concerns. Wouldnt it be possible to use this Teleport VPN through a GSM connection? I've disabled automatic firmware updates. I've been troubleshooting with Ubiquiti support literally for months with no success. Just make sure that your UniFi OS and Network app are up-to-date to use this feature. The VPN tunnel is stored on your mobile devices after accepting the link, allowing you to use the VPN connection at any moment that you want through the Wifiman app. When you choose to change the default management VLAN, typically you need to maintain a network/subnet on untagged VLAN1. I have used it (and tested it again yesterday) on a GSM connection and it works perfectly fine here. A lot of these will have static dhcp addresses (managed by different infrastructure), so maybe thats a thing? Solved. My APs are Ubiqiti, my router is pfsense and my switches are Cisco. The method depends on the status of the invitation. You only need to generate a new invitation link (4) after you have enabled Teleport. Use Git or checkout with SVN using the web URL. So, first interaction here, so if more is needed, or if I am doing something wrong, I am open to suggestions or guidance with forum ettiquette. This is an unofficial community-led place to discuss all of Ubiquiti's products, such as the EdgeRouter, UniFi, AirFiber, etc. On the iOS UniFi Network app: Settings>More>Insights>tap whatever is listed at the top-centre of the screen>Known Clients>Filter>timeframe All, type Wireless. Even a dumb PoE switch would potentially solve the problem. You need to hear this. Select the Manage tab and click Unmanage to expand the section. I tried downgrading the AP-AC Lites to 4.3.20, but there is still the same problem. Is there a way i can do that please help. Press J to jump to the feed. Thanks for posting on r/Ubiquiti! Explaining UniFi's advanced Wi-Fi Settings, what they mean, and how you should use them. examples of how to use the API. What are your band widths (2g i.e. Return a list of all known clients, with significant information about each. Welcome to the Snap! Clients: View all connected wired and wireless clients, and adjust settings for them. I've got a home network that is all Unifi devices (Dream Machine for gateway/controller, several US-8-60W switches, two UAP-AC-Pro, everything at the latest release firmware). Thank you very much in advance! Disconnecting every few seconds. Shucks. The Cloud key is the one, who is resonsible for updating a device and in addition to that, spreading the configurations. The dictionary contains the port_idx, portconf_id, poe_mode, & name. When you attach a new device, and the networks are routable, the unifi switch or AP will connect, allow provisioning, and when you move it it to your destination VLAN should continue to be available. problems (such as login failure), but many errors (such as disconnecting a Please read and understand the rules in the sidebar, as posts and comments that violate them will be removed. I was hoping to go in to the theory, to teach so that readers can setup their own environments and hardware to do this. ubiquiti I connected my laptop into the switch via ethernet and browsed over to the Cloud Key admin interface. In my case, I make all the subnets routable so that the UniFi controller is available no matter what subnet and/or VLAN your on. Every 20 minutes on the dot is a bit of smoking gun for an ARP cache timeout if your router is pfsense. This is ideal when you are on a public wireless network and want to securely access your bank account or other sensitive information. At this point, I'm seriously considering scrapping the whole setup and moving to another vendor.
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