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regus retainer refund
They signed me up for things that I didn't ask for - didn't realize it in the fine print. Jone V got my call and requested me to use 'my request for a retainer' of Regus my account portal because there was no history about my case. If you are having troubles you can contact the centre team directly who will help guide you and then confirm that it has been set up correctly. Lorem ipsum dolor sit amet, consectetur adipiscing elit. *Ts&Cs apply; participating locations only. Here are 8 tips for writing great reviews. For clarity, you were also charged a retainer top up. Build an instant presence wherever you need to be, at prime business locations. This will ensure the agreement ends at the current final date and will not renew further. August 31 With whom I spoke until now? It's supposed to be about 'convenience' which does not include the stress of finding somewhere to park ahead of an important meeting. Hi, I signed a lease agreement with Regus for an office space with a first months and retainer/deposit amount. Our change management certification course teaches you how to develop practical solutions for effectively implementing change in the workplace. It was so ridiculous that regus did not care about my 2-month retainer for office, however, it requires payment for next month virtual which was a much smaller fee compared to my receivable from Regus. October 14 I sent a screen capture of the system error by email because of the error of 'Request of A Retainer' under the 'my account' of Regus portal. We have a team of specialists available 24/7 to help you find the best solution for your business. When could I get my retainer back? But the Regus does not have flexibilities, nor willing to retain long term tenants. I was using virtual office space. Paid for parking online and have now received parking ticket from private company. The retainer refund process will take approximately 30 days from the end date of the agreement and it's an automated process. She promised me that I could get it on October 19 because it took 48 hours. We will then confirm your payment date and amount. Our meeting rooms are the perfect setting for your next pitch, interview, workshop, or board meeting. Don't be fooled by that. They come with the latest technology, a friendly support team to ensure everything runs smoothly, and catering if you need it. Consumers complaining about Regus most frequently mention customer service, office space and credit card problems.Regus ranks 5th among Coworking Space sites. This is a complete con, and scam through and through. She would do her best to escalate my process by letting them know this terrible status. Interested in a new product or service? Best, Lorraine Brule Global Customer Service at Regus, Funny thing about IWG regus is when someone expose them online about their dishonest practices they will quickly respond to it and come up with standard copy-and-paste template answers in order to give positive impressions to newcomers that their company is good. Office Space and Coworking prices are per person per month and are dependent on inventory availability. The company left an official comment to this complaint. If youd value a deeper investigation into the matter, or have any further concerns, Id be happy to assist you. We are pleased to confirm you that your refund has been processed as per the details we have shared with you via email. Stay away!! www.myregus.com) and go to End Agreement, where a specific section for refund request is available. They signed me up for things that I didn't ask for - didn't realize it in the fine print. Start checking the messages customers send you. You can work on trying to resolve a billing issue for MONTHS without ever being provided a single actual contact who works at the "helpdesk", and of whom the local agents aren't even allowed to call or email! After being in my new office they are increasing rent by 8.7%. We have checked and cannot find any payment details set up in your account. 2. That exception is made on the understanding that an additional service retainer is payable. It's an automated process. We understand that this is not always possible, so we agreed as an exception for you to pay via an alternative method. Submit a complaint and get your issue resolved. They charge absurd late fees, even though I put the payment information in the system and their software failed to record it. We have a team of specialists available 24/7 to help you find the best solution for your business. Regus' sneaky auto-renewal practices and abusive fee increases are utterly unacceptable. I asked a receptionist to help my issue to the Regus help desk. BBB Business Profiles generally cover a three-year reporting period. Setting up an automated payment is straight forward and can be done through the online portal. Regus' sneaky auto-renewal practices and abusive fee increases are utterly unacceptable. And in particular, I would like to thank Stephen and Maddie on the front desk who went out of their way to help me with a business project last week. REGUS CALIFORNIA MISSION VALLEY - 21 Photos - Shared Office Spaces - 3111 Camino Del Rio N, San Diego, CA - Phone Number - Yelp Regus California Mission Valley 9 reviews Claimed Shared Office Spaces Edit Closed 8:00 AM - 5:00 PM See 21 photos Write a review Add photo From This Business Work your way. I would love the opportunity to help further but havent been able to identify your account. Submit a complaint and get your issue resolved. Hi Hannah, Im sorry if you felt the need to escalate this. This will surely increase the credibility of your complaint. So we had to rig a mac to use the WiFi or mobile data from my iphone if the wifi went down can convert it to a wired connection.The team onsite have always been a great help but they should not be the point of contact for EVERYTHING! Their billing is confusing, they billing customers one month ahead. (Sandra excused my late refund process from my manual process, however, I applied it from my portal but you deleted the function.) after they refuse to return my retainers and 5000 pounds randomly deduct from my bank account, just yesterday some lawyer in linkedin send me a lawsuit claim that i owe them some money. The local team do recognize that it would be advantageous for our day office customers to have space available at all times and they are currently working with the third party to arrive at a solution. As you did not process this correctly, the agreement continued an additional month. Weve cut the cost of selected workspaces* for a limited time only. We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers. We also have advised you to remove the center address from your website and request your retainer refund online which you have not done yet. Eventbrite - Reform Skills Inc presents Change Management Certification Training in Fort Myers, FL - Friday, March 24, 2023 at Fort Myers, FL, Fort Myers, FL. Get Regus can be contacted at (262) 832-3700. We did not put a "2000 dollars bill in front of you". Share your photos and videos with others to prove the truth of your words. Companies can ask for reviews via automatic invitations. We ask all our customers to add an automated payment method to their account. Whether you need a single desk or a whole building, we provide office space thats flexible to your needs and fully customizable. They will offer you an initial price, but then they will immediately hit you with a number of other charges that they did not disclose at the time of signing a contract. So, whether you require meeting rooms for an hour, offices for the day, or want to drop in and cowork, the choice is yours. After she contacted with their department , she informed us that she solved the problem and we could continue to use our virtual address with them, but we informed her that because of their fault we already open another new one. Your satisfaction is very important. (Sandra, I used the portal at first, however, your system made an error.) Accounting and bogus charges in lieu and place of diligent customer service, Regus - Scam billing and contract fine print, Regus - Hidden renewal clauses and misleading info by reps. Helpful (1) Alice C. on 9/22/20 We will then confirm your payment date and amount. Their whole existence as a company is solely corporate, no essence and all that matters to them is the revenue. This complaint was posted by a verified customer. I couldnt see your email address or Regus account reference in your message. but when u need support / CS to talk and solve ur problems its literally non existant. Office Space and Coworking prices are per person per month and are dependent on inventory availability. However, there are also credit notes that have been raised for the same period for your previous office in order to balance the account. Hi Hannah, Im sorry if you felt the need to escalate this. A member of my team has already been in touch and provided a satisfactory conclusion.Kind regards, Michelle SpireAssistant Global Customer Service at Spaces. Here are 8 tips for writing great reviews. 4. 8. We moved in to a Regus office in JAN 2022 and moved out JAN 2023. Thank you! This was not only onerous but also deceptive.Despite my repeated attempts to terminate the agreement, I was informed that I was unable to do so due to the automatic renewal. The expenses you mention are because we invoice in advance and therefore you have already been invoiced for this new office. Offering choice, flexibility, community, custom workspaces and consistently professional locations all over the world. Access our global network of workspaces and business lounges as often as you need. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns? We had to continue our business so we hired another virtual address from another company.No one cared about our issue so they continued to email us invoices. They would not remove the items that I didn't want. Retainer refunds can be requested through your online portal (myregus.com > Account > Billing and payment > Retainer balances) and is paid 30 days after end date. I update the bank information one time at the beginning of April and when I log in on May 17, the system asked me to enter the bank information again. Its an automated process. We exclusively work towards building the skill bucket of professionals and corporate groups from various domains. For you to come on here and call us names but give us no chance to try and help you, is just not fair or accurate for that matter. Find out how we combat fake reviews. The reason why we're asking all our customers to provide details online is to prevent fraud. Once you enter into a contract with those scammers, you are forced to use whatever services they decide to offer at the outrageous price they decide upon, plus any additional hidden fees and levies they often tack on top of that. $5520 Service Retainer on file. I look forward to receiving more information from you. If you need further help, pleasespeak with our team member who is already in touch with you. I was a customer with a licensing agreement set to expire on December 31, 2022. The knowledge and skills taught in this course are in line with the educational standards of the Association of Change Management Professionals and industry standards. Dont lie to customers. dont give them ur credit card info under any circumstances2) Renew your contracts without permissionin all of office rental company, renewing contracts must have ur signature but not regus. This company bills you for services you do not use. They're just a bunch of thieves who have been robbing baby boomers dry for so long and are now trying the same scammy ruse on millennials. It is most familiar in the context of services because you pay it when hiring a lawyer and signing a legally binding contract with them. So now you can enjoy more, for less. You should receive your refund within 30 days after your end date. Once we've received your information, your refund is processed within 30 days of the last day of your agreement. STEER CLEAR OF REGUS, Hi Mary, Im very sorry to hear of your disappointment.As you know, your new office has an increase in price due to the increase in size. Changes in an organization are about more than just policies. but when u need support / CS to talk and solve ur problems its literally non existant. We had to continue our business so we hired another virtual address from another company.No one cared about our issue so they continued to email us invoices. You should do so via your online account (www.myregus.com). We provide our restoration service for all customers to save time and money, along with the frustration of dealing with multiple outside vendors such as IT & phone technicians. Requesting your retainer refund is very easy: simply log into your online account (i.e. We have checked and cannot find any payment details set up in your account. As they are then listed as public spaces, they are available on a first come first served basis and with a hotel in close proximity, there are times the parking spaces can become very limited. Our coworking spaces are designed with collaboration in mind. Most organizations routinely introduce sweeping changes, to improve processes, accommodate shifts or follow new regulations. Were clear about this from day one. It won't go in any direction! We find it very unfair that for this reason you post a very visible, insulting and untrue review. truth is, everyone knows that this company is a SCAM and have ZERO INTEGRITY. Any that you do not require can be opted out through your online account. We may have received incorrect bank details.Also, we certainly do not force any customer to use any service. The complaint has been investigated and resolved to the customer's satisfaction. ive been trying to get my money back ever since. If you need further help, pleasespeak with our team member who is already in touch with you. Their whole existence as a company is solely corporate, no essence and all that matters to them is the revenue. BBB reports on known marketplace practices. The parking is administered by a third party who then resells the empty spaces (they are not leased directly to the hotel). Need to file a complaint? Sent numerous emails to account. Best regards,Michelle Spire. This is a multi-location business. We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers. Originally, total costs 20k THB, but end up with 50k THB. Where appropriate, well also take steps to prevent the situation from happening again. Please advise what can we do to get back our retainer refund? As a matter of policy, BBB does not endorse any product, service or business. ive been trying to get my money back ever since. Theyre a great place to connect with colleagues, clients and other like-minded businesses. STEER CLEAR OF REGUS, Hi Mary, Im very sorry to hear of your disappointment.As you know, your new office has an increase in price due to the increase in size. Theyre fully supported by a range of additional services, like mail forwarding, call handling, meeting rooms, office space, and business lounge access. She apologized to me and promised me to rush to send me it by coming Wednesday. Briana got my call. Once they sell you something that will be the end of you being treated as a valued customer. 1. Our global network of workspaces enables you to work wherever you need to be close to clients, partners, suppliers, or home. As you can see from your statement of account, available online (e.g. Thanks again for your comments which help us improve. And we have the solutions to help you work this way. Whether you work alone, you're growing a start-up, or you're running the world's most successful corporation our network makes it possible to work near clients, colleagues, or family. they are cunning, they know ppl dont read emails hence they just quietly send email to renew ur contract and if u dont click it they will automatically lock u for the next 2 years. If Regus can't provide adequate parking on their sites to accommodate a full building then what sort of business model is that??? No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. I did check the status of your retainer refund and it looks like you submitted it on September 29, 2021. Your agreement end date is not until 10/31/2021. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. This company has the worst customer service I have ever experience in my life. They still continue to send invoices with no one responsible to be there to answer.
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