vivid seats complaints

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vivid seats complaints

Meaning the purchaser ( me) is supposed to drive 4 hrs to the event without receiving my ticket in advance. Vivid seats will not do anything. Vivid Seats' email and phones were not responding to many numerous requests.Yes, you get great prices on concert tickets because it is a con. Making sure our fans are able to attend their desired event through us is our top priority. The company says it "provides a legit, safe and secure platform. Click here to get notifications about new complaints of Vivid Seats. I found two separate listings for tickets in the same section and row. They have a helpful blog about big shows and games that you can get information about, learn the schedule, and find . I called Vividseats and was told there was nothing they could do. Get buying tips about Ticket Websites delivered to your inbox. We would love to review your order again to see if there's anything we can do to make this right for you. Nellis v. Vivid Seats LLC (1:20-cv-02486) - CourtListener . The site offers a buyer's guarantee that includes award-winning customer service care, safe and secure transactions, valid and authentic tickets. Vivid Seats will calculate, collect and remit sales taxes for events taking place within particular jurisdictions, however Vivid Seats is in no way responsible for the accuracy or suitability of any payment of taxes made by Vivid Seats to any entity on Seller's behalf. Any shipping fees associated with transferring the tickets are the responsibility of the buyer. greenthumb47 , 2022-08-02. Vivid Seats is one of the more popular ticket brokers but it has a lot of hidden fees (around 25%) and doesn't get the best reviews for its customer service. 1st time user. If Vivid Seats don't refund bc they may think I did recieve & use the tickets, wouldn't there be proof somehow showing my tickets were scanned upon entry to the game? My hatred for this company will never end and I will tell anyone and everyone that will listen about this. Vivid Seats provided fraudulent tickets to me. How safe are tickets sold on Vivid Seat, StubHub and SeatGeek? - WCPO Date of experience: January 25, 2023 Useful1 Share Advertisement David Rosenfeld 1 review US 2 days ago VividSeats exists to Hurt You Vivid Seats - Empowering every fan to get to the live events that shape their most vivid moments and memories. Along with the listed ticket price, the company adds shipping costs and a service fee to each order. They asked for an alternate email, I created a new account w/that email and they said they were sending tickets to that one. I am very disappointed in not being able to attend the show. How To Request a Vivid Seats Refund [Money Saving Hacks] - DoNotPay He said they can't refund anything because they connect 3rd party sellers. I never will again. Vivid Seats. Mark, your concerns are absolutely matter to us and we certainly value your feedback. Share your photos and videos with others to prove the truth of your words. I attempted to purchase regular GA tickets for the upcoming Fall Out Boy concert in Virginia Beach and after check out realized there was only one ticket when I KNOW I set the purchase number to two. Hi Debbie, we pride ourselves on providing you with valid and authentic tickets issued by the source as part of our 100% Buyer Guarantee. That clearly didn't happen bc I received NO TICKETS! The two tickets never showed up, so we had to buy 2 more last minute at higher price somewhere else. Claim your listing for free to respond to reviews, update your profile and manage your listing. He was absolutely fantastic at his job. Ong please do not use this businessshadey as a summer afternoon under a big oak tree. Reliable & Rewarding Tickets. She says no digital. However, many people buy tickets on behalf of friends or family, or have others accompany them to the event, so in this case your name does not need to be printed on the ticket. Couldnt cancel that ticket either. Vivid is constantly taking advantage of the Covid 19 excuse to refuse refunds for cancelled events by providing credit for cancelled shows that only allow you to use the credit on their site. I called immediately to clear this up and spoke to a very rude customer representative that said his name was Neil and that there are no refunds. According to many clients, at times the site pays attention exclusively to one direction of events, while competitors work in several directions at [] After setting up a ticket master account my tickets were sent to me. I just want the Tickets I spent over 2 thousand of my hard earned money on. Paid over $300 to an event that was postponed minutes before it was scheduled. In sept I reached out to vivid seats and asked them to reach out to the seller and get him to send me the tickets I got the same email from them we are working on it. In my eyes I trully beleive you are a rip off company. I quickly realized my mistake and went to cancel my order but I guess they dont believe in allowing buyers to cancel orders. Good Grief. The company offers promotional deals and discounts via email, and, according to the website, Vivid Seats ships tickets directly to you in any of the following forms: Vivid Seats gives sellers a safe online marketplace to find interested buyers. I have put in calls, live chats and emailed customer support. It told me the section of the tickets but not the exact seat numbers. At this venue, Section B is behind the Pit. I even took our email receipt to the ticket booth at the stadium, they could see in their system that I had 2 tickets, but without a digital ticket bar code, we couldn't get into the game. Save. It is never our intention to make our fans feel this way. I thought maybe that was the seller. With 30 mins. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. Customer service told me they will not help me because I already accepted the tickets. In one order, my tickets arrived via email within an hour or so. How is one supposed to know that xfer Piggyback means your tickets aren't together? 3 for $533.58. This not only hurts our venue's reputation, but cheats the artist, as the additional ticket price is not shared. I was able to purchase tickets during and event before the presale of a show overall the tickets are real yet they are overpriced compared to the original sale. 3 for $533.58. Unsubscribe easily. The company VIVIDSEATS claims the tickets were transferred to TICKETMASTER. He checked several times and assured me that the seats were handicap. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. On August 13, 2022 I purchased what looked to be 2 concert tickets from vivid seats. The site is a fraud and they are aware. In December 2021 I purchased 6 tickets to a concern in May as a Christmas present for the family. UNLV Rebels at Utah State Aggies 2x Football Tickets. Bought tickets thru Vivid Seats, I have a credit of over $84, they won't let me use it because I got the tickets online, I'll never use them again! The third party did not send us the electronic tickets. Sometimes the choice seems insufficient to customers. B. Berlinda G. Today , California. Yes. Vivid Seats has not responded to my email. Hi Jim, we're disappointed to hear that you did not end up travelling to the event, as we never want you to miss shows you're looking forward to.. Based on the records shown on your order, the tickets were delivered via electronic transfer at 10:24 AM eastern time, more than 90 minutes before the start of the event. We added millions of opinions to our database and summarized over a million opinions. says they have a no refund policy unless the event is cancelled. Going to more events with Vivid Seats gets you to more events. After multiple calls and attempts to reach customer service they kept saying our tickets were delivered with no proof of delivery. This not only hurts our venues reputation, but cheats the artist, as the additional ticket price is not shared. Vivid Seats Updates 2021 Financial Guidance | Markets Insider Vivid seats purchases tickets with false names and resells them at 2x to 3x their face value. A link has directed you to this review. Showed up after start of game and lot was closed. I tried calling two hours before my event as the tickets never arrived. This is absurd! We apologize that you didn't receive the tickets you requested, Charlotte. Thank you Amanda. Vivid Seats LLC, 1:20-cv-02486 - CourtListener.com In 2022, Free Law Project served nearly 200 million documents and sent more than 1.3 million alerts to our users. All persons or entities residing in the United States, its territories, or Canada, who at any time on or before April 1, 2021, purchased a . Recent customer reviews are positive; 100% buyer guarantee; Over 100 million tickets sold; Lots of filter options to narrow down events; Vivid Seats makes it easy to find information about major upcoming live events. You can count on usas our fans already know. They buy tickets from me, physically edit the tickets and then turn around and sell them to people for double the price. I just want the tickets I spent my hard earned money on. Full refund and apology for lack of ticket delivery. I have knee issues so very kind to help so we don't walk far. Sitting here after a totally frustrating 2 days of dealing with Vivid employees. The tickets I purchases were only $35.00 a piece after fees and taxes, the same tickets on Ticketmaster were listed for $170.00 a piece after fees and taxes. I feel that you overcharged me. Vivid Seats Reviews: What Is It Like to Work At Vivid Seats? The latest review was 2 months ago. He deserves 10 gold stars! Looking for the best way to buy and sell mobile tickets? Desired outcome: New customers can take advantage of this exclusive discount offer! She knew exactly what I needed and arranged to have it. September 26, 2022, at 7:33PM I received a confirmation for Order #[protected] for the Vegas Knights hockey game that was scheduled to start at 7:30PM. Vivid Seats Reviews Desired outcome: Further, since the tickets are purchased under false names, if a show is postponed we cannot contact the purchaser to let them know. The site didn't show the total of $632.10 until after I purchased the tickets. Vivid Seats Promo Code: $15 off ticket orders over $100 for new customers. Called customer service and she said we have to fill out a form and wait. They are kind courteous very easy to understand and very efficient made sure that I was accommodated and went out of their way to make sure that I was happy and that I was getting what I wanted and that's very important was not trying to rush me off the phone they were very patient and professional and nowadays a lot of people are not professional but vivid the young lady that talked to me and was Tony she was superb. The lawsuit claimed that Vivid Seats was obligated to make payments for tickets purchased on or before April 1, 2021 to events that, at any time from September 29, 2016 through April 1, 2021, were cancelled, postponed, or rescheduled, that Vivid Seats failed to do so and that purchasers were injured as a result. I will never use vivid seats ever again. Vivid Seats provides a "100% buyer guarantee." So what happened here? Received a correct order confirmation but when the tickets came in they moved me to a different section. Barbara, who is my agent, was absolutely the best that you could have. But, what I'm reviewing . What are "Email Delivery" and "Instant Download" tickets? Dorian, this is absolutely concerning and we would like the opportunity to take a second look into your order file. I feel that this was very deceptive marketing as the title for the purchase should be listed as FAST PASS LANE ENTRY- NOT A TICKET since that is what it is. Then the day of the event I got an email cancelling my ticket. One can only hope these ticket monopolies will be better regulated in the near future. Terrible customer service. We lose as a result of your opportunistic business model. Nowhere was I told before or after buying the parking spot that I had to be there before the game started. I simply want a partial refund because I feel that is fair. The agent will be able to grant you a refund if your scheduled event has been canceled. If you have any additional questions, we encourage you contact our online support team by sending us a DM on social media. Call and ask what the service charge is before buying. I beleive he explained everything I needed to know, in detail. However, no matter what link they have provided I cannot access these tickets. In this guide, I will be reviewing Vivid Seats in detail. WRITE REVIEW. Order # [protected] I have screen shots of all on my phone unable to transfer from my apple to microsoft computer, Desired outcome: I bought 3 with the insurance. Business Profile for Vivid Seats LLC - Better Business Bureau Verification can help ensure real people write reviews about real companies. Abel helped me and made the process easy. Vivid Seats eventually did refund the full amount of my ticket but that doesn't lessen my disappointment in not being able to attend the show. To sell tickets, they must meet Vivid Seats requirements. Very helpful indeed! Heads up. Enjoy reading our tips and recommendations. Unsubscribe at any time. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Vivid Seats Seatgeek Vivid Seats vs Seatgeek - Tickets selection You can often hear a lot of complaints about the choice of tickets on this service. ColPhorbin 1 yr. ago Great service. I had to buy either 1 or 3. The request was put in minutes before. Desired outcome: Vividseats Vivid Seats No ticket refund or credit for postponed or cancelled events Texas Event tickets: Vividseats Texas Author: Texas 7, Report #1494755 May 03 2020 08:25 AM Vivid Seats VividSeats Promised a full refund of $720.90 for cancelled event within 2-4 weeks. and their online chat system is useless. When I went on their "live chat" to inquire, they didn't respond at first . We appreciate you bringing this matter to our attention and will be following up with you again soon. I purchased tickets for the New Edition concert through Vivid Seats. The second time was one of my worst experiences trying to buy event tickets. Repeatedly asked to speak to manager and he refused. We were able to review your order file and confirm that there was no communication for your order until after the event had passed. Desired outcome: I asked to print the tickets for my group but was told I had to use the electronic system. I wasnt sure what that meant and they informed me that by clicking view tickets on the email they sent me to confirm my purchase I had accepted the tickets. And in checking with the Keillor show I found that the show was not sold out! Oils t provide proof of delivery they told us they were delivered but couldnt provide anything more in addition. Vivid Seats 102 complaints 0 resolved 102 unresolved File a complaint to Vivid Seats Vivid Seats contacts (added by reviewer) Phone number 1833 228 5143 Address 344 N Ogden Avenue 4th Floor, Illinois United States Website www.vividseats.com Category Entertainment & Events View full information Most discussed complaints I was unable to get the sale price on the website, so I called and got a excellent representative whom explained everything and took his time and gave me good advice. Complaint about Vivid Seats? File now, we help resolve it! Horrible customer serviceUpdated on 3/2/23 after their comment saying I only called after the event. Sellers do not offer cancellations or refunds which is why we are not able to extend this option to our customers. I bought tickets 2 months in advance. I made sure to use a credit card with fraud protection and I was prepared to call customer service if my tickets weren't sent to me within 24 hours. Its not final unless I had the tickets available which I didnt. Is Vivid Seats Legit or Real? | Vivid Seats Reviews (2022) Vivid seats purchases tickets with false names and resells them at 2x to 3x their face value. Vivid Seats LLC Business Profile Vivid Seats LLC Event Ticket Sales Contact Information 24 E Washington Suite 900 Chicago, IL 60602 Visit Website (866) 848-8499 Primary hours 8:00 AM - 12:00 AM. I have read many many complaints about the 'fake' guarantees. I tried not to trip thinking I could sell them forward. We would like to look further into this for you. MONTANA FOREIGN LIMITED-LIABILITY COMPANY. Working at Vivid Seats | Glassdoor I eventually did get the account created but the tickets that "someone else with the same email address I have" (Sarcastically) accepted the tickets and they have them, I don't. The tickets were in TTC3 seats 30 and 31 in corner. Please Refund at least $1000. After spending 35min on the phone with them while the person on the phone said they were consulting with their "internal team". Our content is intended to be used for general information purposes only. We were refused. Featured Vivid Seats complaints Vivid Seats - Undelivered sports tickets On September 3, 2022, I purchased tickets to the Cincinnati v Razorbacks game in Fayetteville, Arkansas. It's a good site to check if you're looking for the absolute best price but make sure to remember that there will be significant added fees when you try to checkout. If, I don't receive a responce and refund for the differance, I will never purchase tickets through company again. I will be giving a legitimate review on the site and will also provide comparisons to other third party ticket sites on the market to see which ones have the edge and are better to use. This is clearly a loophole being used often by venues to protect these ticket scammers. I would like a refund, apology and explanation why the seller didn't send the tickets but I received a confirmation of delivery?!?!. DO NOT USE VIVID SEATS, you may be one of the many unlucky ones! Purchased Celtics tickets in August 22($870 confirmed seats ) for October 2,2022 game. Will my seats be side by side? Yes. Nowhere on their site did it say that these two tickets wouldn't be next to each other. I don't want $1,500 of Vivid credit for a show that was postponed due to weather, then permanently cancelled due to scheduling conflicts. Be the first one to find this review helpful, Special delivery (including local pickup, will call or paperless). SO basically, they lied in the e-mail, and lied that replacements were offered. To that end, we always provide a full breakdown of the order total (including fees) prior to purchase. Vivid Seats Reviews | Read Customer Service Reviews of www.vividseats.com On the BBB, VIVIDSEATS has over 100 complaints over wrongful billing, just in the last 36 months. Now, VividSeats did respond online saying, "It's our goal that every customer has a good experience, and we want to speak with the Better Business Bureau to address concerns, because My tickets were not released until 1 week before the show. I was assisted by carlos today in my want to purchase 2 luke bryan tickest for wed july 27th in gilford New hampshire I only had to tell him what section i wanted and how much ibwanted to spend and he found me the best available that met my requests! 2. Vivid Seats Review: Not delivering seats - ComplaintsBoard.com Hi Sony, we reached out to you today about your order and the dispute with your financial institution to ask for the documentation you received from your credit card company. Absolute worst customer service ever. I highly recommend purchasing tickets from a verified seller on Vivid Seats. They refuse to give refunds for anything. Copyright 2022 Consumers Unified LLC. I do expect a responce and an apology for this overcharge. I paid $322.17 for 3 seats. They deserve to go bankrupt as they cost me $800. All they say is their sry, well so am I! . It guarantees your tickets will be valid and arrive in time for the event. only our *Volume Resellers* are allowed to re-sell tickets. 5.5 Total Score. Dont use this site they are horrible. The 100% Buyer Guarantee means Vivid Seats upholds industry standards for safe and secure transactions. Call toll-free: 800.501.9983 International: 925.206.3066 OK, GOT IT Agreed! The 100% Buyer Guarantee promises the ticket purchase is secure, the tickets will arrive before the event date and the tickets are valid. Vivid Seats Culture | Comparably We would like the opportunity to turn this around for you. They were not premium seats and the face value on the tickets were $86.00 each fir a total of $172.00, a difference of $1,233.95. 100% buyer guarantee. When purchasing tickets, we encourage each fan to make the purchasing option that best suits them. Our online support team is here to help resolve your concerns. I will not be using this company again and will never refer a soul. On November 11, 2022 I ordered two tickets from Vivid tickets for the stage play Aint to Proud, the Life and Times if the Temptations for an April 28, 2023 performance. Order number [protected]. Accidentally purchased tickets on wrong date and chatted with an agent immediately after. I had to purchase four more tickets that were handicapped seats from the venue. I specifically chose a section my whole group is in. Cancellation Policy : Vivid Seats Customer Support I was purchasing 3 tickets and wanted to make sure we are all seated together. I did not get what I paid for. People need to understand that VividSeats works against you. We invite you to reach out to our online support team by social media. However, we certainly encourage our fans that they are able to recoup the cost of their tickets by reselling their tickets in the event they no longer able to attend their event. Consumers who purchased tickets from Vivid Seats for events that were canceled due to the coronavirus pandemic may be eligible to benefit from a $7.5 million event cancellation class action settlement. Customer identification can be provided if needed. It serves as an intermediary between sellers and buyers and offers a buyer guarantee on all tickets. Ripoff Report | vivid seats complaints, reviews, scams, lawsuits and Ultimately, hung up on me. Of course they kindly offered to repost the tickets with all sellers fees and zero guarantees. VividSeats has B rating with the BBB.org as of September 2022. So I quickly attempted to purchase another ticket. Top 2,652 Vivid Seats Reviews - ConsumerAffairs Vivid Seats Reviews (2020) | Is VividSeats Legit Tickets? the aftermarket brokers all have their inventory on stubhub, vivid, etc, so long as they pay the fees to be a part of those services. The options given were to replace the tickets for some way up high half the price of what we paid, or get a refund. Lots of filter options to narrow down events. VIVID SEATS LLC. Companies can ask for reviews via automatic invitations. Your transaction is secure, and you also get a full refund for canceled events. This will help us to determine next steps. A spokeswoman for the venue tells us floor seats were paper tickets only for security reasons. Vivid Seats is one of the more popular ticket brokers but it has a lot of hidden fees (around 25%) and doesn't get the best reviews for its customer service. GAME WAS NEXT WEEK. Ordered tickets for Gary Allan concert last September. The event was then rescheduled for July of 2021and then cancelled again. Dial 833-228-5143. The buyer is responsible for these costs. They take your money, and you have no valid tickets. Vivid Seats complaints 102 M MikeArmstrong82 of Independence Kentucky, US Jan 17, 2022 11:00 pm EST Delivery of tickets Vivid seats is allowing a seller to first post a date of estimated shipping for the day after the event. When I go the tickets, I called the venue and was told they were not handicap. Is this your company? We value your privacy. Marvin J was a great help to me in getting my tickets when n the website wasn't working. FINALLY found a phone number for you and called and spoke to Romeo who was simply the best! Vivid Seats Draws Complaints Over Long Refund Delays - TicketNews Vivid Seats to Participate in RBC Capital Markets' Global Technology, Internet, Media and Telecommunications Conference and Credit Suisse . SeatGeek Reviews 2022: Is SeatGeek Legit, Safe & Reliable? - Google Providing an exceptional buying experience is something we want all of our fans to experience. I was charged $1, 053.00. I was terrified that I would not receive my tickets. These people are thieves and liars. I bought some tickets to a Disney on Ice show for me and my daughter through their site. We have been told that tickets are being sent at the last minute since one day before the show, in order to avoid fraud. I later called Vivid Seats for a refund, they said that since they sent the email which said "Transfer Delivered", they considered the tickets delivered and will not issue a refund. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. That is a lie. Service 17 Value 15 Shipping 10 Returns 7 Quality 11 Positive reviews (last 12 months): 72.2% View ratings trends See all photos After a couple days and a hour or two of being on hold I finally received my refund. When I purchased my two tickets online to Morgan Wallen, it clearly stated that the tickets guaranteed seating in the first 15 rows (pit tickets). I had an expensive ticket to the Garrison Keillor show at Red Rocks. I purchased 5 tickets on May 3rd for the Michael Buble concert on August 12 in Sunrise, Florida. I expect to pay the normal service fees, but not what you charged me for the tickets. They didn't even attempt to make it right. So I recommend never buying anything from this place. Tickets were electronic via phone. Should I buy tickets on Vivid Seats? How it works, fees, rewards I asked to speak to the manager, told me there was no one above him. Wanted to purchase 2 parking passes together at VT vs. Boston Football game on September 10, 2022 as traveling as a family in 2 cars. My initial attempt to create a Ticketmaster account I got an error message the App didn't recognize my email address. This information will help to determine next steps. Vivid Seats Reviews Since 2001, Vivid Seats has been helping sports, concerts and theater fans experience it live. While we understand that resolution was not ideal based on your request for a refund, we hope this helps to clarify the delivery timing of your tickets and our reasons for our original decision. Vivid Seats Reviews | 9,001 Reviews of Vividseats.com - ResellerRatings 2,266 Reviews of Vividseats.com - Sitejabber 07-12-22 at 5:57 A.M. It also assists sellers who have tickets and want to sell them safely. How do I know I can trust these reviews about Vivid Seats? Is Vivid Seats Legit? Review, Comparison & Alternatives Report as inappropriate. Vivid Seats has a consumer rating of 3.94 stars from 34 reviews indicating that most customers are generally satisfied with their purchases.